Reports to (role)

• HR Administration Team Leader

Purpose

The HR Administration Coordinator coordinates a small team of HR Administration Officers 1 or 2 and supports the HR Administration Team Leader in daily operations. S/he carries out HR transactions and administrative work. S/he handles transactions related to HR administration, mobility and i-Develop services, maintaining a consistent approach and following rules and regulations.

Accountabilities & Functional responsibilities

• Manages the day-to-day operations of the team.
• Manages the day-to-day escalations to case managers.
• Ensures an even spread of the workload within the team.
• Processes transactions and carries out administrative work in accordance with procedure.
• Contributes to implementing the Manila Shared Services Centre’s best practice.
• Contributes to optimizing processes and updating documentation.

People management responsibilities

Yes

Scope & Impact

• Provides administrative services to 3,700 staff under Geneva contract.

Relationships

• Internally, interacts with staff who encounter administrative issues and fellow members of the HR administration team at the Manila Shared Services Centre.
• No external relationships.

Certifications / Education required

• University degree and vocational qualification or equivalent experience.
• Good command of English.
• French language skills an asset.
• Computer proficiency, including Microsoft Excel and working knowledge of HR information systems.

Professional Experience required

• Typically, 3–5 years’ professional experience.
• Minimum 3 years’ experience in a shared services environment.
• Proven experience in HR administration.
• Prior experience in coordinating teams an asset.
• Knowledge and experience of HR services, including workflows, processes and key performance indicators.

Our Values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.