IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

a.         Organizational Setting

The position is located in the Human Resources Operations Service of the Human Resources Management Department. The Human Resources Operations Service provides a center of excellence for the delivery of efficient services relating to operational HR management within a culture of customer service and continuous business improvement, knowledge sharing and innovation. The Service contributes to the Human Resources Management Department’s ability to support the effective achievement of WIPO’s program results.

b.         Purpose Statement

The incumbent is responsible for the work of the HR Pension and Insurances Unit, which entails accurate and timely administration of, and provision of advisory services on, the Organization’s pension schemes through the United Nations Joint Staff Pension Fund (UNJSPF) and the WIPO (closed) Pension Fund and insurance policies to staff members, retirees and their dependents.

c.         Reporting Lines

The incumbent works under the direct supervision of the HR Pension and Insurance Coordinator.

The incumbent will perform the following principal duties:

a.   Responsible and accountable for a variety of duties related to insurance and pension for all categories of WIPO staff and non-staff, managing a range of related administrative actions for the medical insurance, non-professional and professional accident insurance, life insurance, loss-of-earning insurance, insurance for delegates, participants, fellows and interns, the United Nations Joint Staff Fund, the WIPO (Closed) Pension Fund, Pension Fund for conference interpreters and translators (CPIT) as the case may be.

b.   Assists the HR Pension and Insurance Coordinator/HR Operations Manager to resolve unusual or complex cases.

c.   Applies and implements the relevant interpretation of the WIPO, the UNJSPF and the WIPO (closed) Pension Fund Regulations and Rules, the insurance contract terms as well as related policies and procedures, ensuring an accurate and uniform application; remains updated with these policies and procedures by reading, analyzing and understanding changes and ensures clients are made aware of changes.

d.   Provides information to staff members during meetings, by phone and emails on pension and insurance, in a comprehensive and timely and customer-oriented manner and deals with external enquiries as necessary in line with the established procedures; helps in organizing annual lunch of WIPO retirees with the Director General and in registering WIPO staff to the UN retirement seminar.

e.   Provides induction and exit briefing/debriefing to (new) staff, informing them of pension and insurances conditions (benefit estimates; eligibility), providing practical advice (exit formalities). Drafts correspondence to staff related to HR issues in English or in French (e.g. matters related to professional accidents or illness, insurance premium payments for retirees, pension entry and separation, certificates, etc. On termination of service of a participant of the UNJSPF, calculates and prepares all the separation documents for the UNJSPF; (e.g. Separation Notification, Pension Flowchart).

f.    Prepares documents relating to the WIPO (closed) Pension Fund; prepare calculations for monthly, quarterly and annual documents for complements/supplements; prepare financial data and statistics for the annual actuarial study, help to produce Board and General Assembly documents.

g.   Assists in maintaining and updating the information of the Pension and Insurances Intranet page of HRMD.

h.   Updates IT systems (Peoplesoft) with relevant personal and professional data reviews, maintains confidential personnel information on files (physical and electronic), in a methodical, and complete and accurate manner.

i.    Provides HR data or statistics; prepares administrative reports using IT tools; and supporting documentation using relevant software (e.g. Excel, Word etc.), register and follow up budgetary matters in relations to HR Operations Service bills into AIMS.

j.    Other job-related duties as assigned.

Education (Essential)

Completed secondary school education.

Experience (Essential)

At least eight years of relevant professional experience in human resources management, administration, pension, insurance or related area, of which at least three in the field of pension or staff insurance is required.

Experience in managing and analyzing large samples of HR, financial and customer data.

Experience (Desirable)

Relevant experience in a UN or other international organization.

Language (Essential)

Excellent knowledge of written and spoken English and good knowledge of written and spoken French.

Language (Desirable)

Knowledge of other UN official languages.

Job Related Competencies (Essential)

Good knowledge of pension or insurance benefits, and current HR administration practices, procedures and best practices.

Excellent drafting abilities.

Good knowledge of HR policies; objectivity and commitment to the fair and consistent application of rules and procedures.

Strong understanding of the collection and application of HR, financial and customer data to improve critical business outcomes.

Sense of discretion and high degree of professionalism.

Client oriented with the ability to deliver high quality service, improving service execution, delivery and outcomes.

Strong analytical skills to produce accurate and clear financial and management reporting.

Problem-solving skills; initiative in resolving complex and sensitive issues; judgment, tact and discretion.

Excellent interpersonal skills. Ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Knowledge of HCM (e.g. Workday, Oracle, Success Factors) and Case Management Applications (e. g. Service Now, Salesforce).

Highly computer literate, very good command of Office suite applications (Word, Excel, Outlook, PowerPoint) and related business and communications tools.

Job Related Competencies (Desirable)

Good knowledge of pension or insurance benefits in UN common system organizations.

1.         Communicating effectively.

2.         Showing team spirit.

3.         Demonstrating integrity.

4.         Valuing diversity.

5.         Producing results.

6.         Showing service orientation.

7.         Seeing the big picture.

8.         Seeking change and innovation.

9.         Developing yourself and others.

Mobility:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions.

Annual salary (Net of tax):  86,236 CHF

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial period of one year, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

Dependency allowances

7,939 CHF per year for dependent spouse;  6,398 CHF per year for each dependent child.

Language allowance

Arabic, Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish: 4,788 CHF per year for two of these languages, and 3,192 CHF per year for one of them.  The allowance is not payable for the mother tongue or the main working language of the staff member.  The grant of this allowance is subject to examination.

General Service posts are generally subject to local recruitment.  Staff in the General Service category is recruited in the host country or within reasonable commuting distance of the Headquarters.

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.