The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Overview of Role:

CHAI’s employees currently work in over 35 countries around the world and are supported by both country and global human resources partners. CHAI’s Global HR team follows a regional model, with many team members sitting in program country offices. Within Global HR, the HR Operations team works closely with global and country teams across the organization to provide guidance on compensation and benefits, ensure legal compliance, and maintain up-to-date employment data and records. In partnership with our Payroll department, the HR Operations team manages payroll for 80% of the organization and acts as a support team to the over 1,600 CHAI employees.

CHAI is seeking an HR Manager to work as part of the HR Operations team. The HR Manager will support a team of HR Coordinators, oversee the execution of onboarding and off-boarding processes, provide employee support with operational/logistical matters, manage employee contract tracking and updating, oversee issuance of employment verifications and visa letters as well as HR record-keeping for all CHAI staff.

This opportunity is available for a six month period as part of a maternity leave cover between January 2024 to June 2024. The base location for this role is flexible to the countries where CHAI operates, subject to country leadership approval.

• Support a team of HR Coordinators, overseeing the execution of onboarding and off-boarding processes (e.g. benefits administration, Payroll set up, etc.), employee support with operational/logistical matters, employee contract tracking and updating, issuance of employment verifications and visa letters & HR record-keeping for all CHAI staff
• Oversee the project management of HR-related components in the implementation of a new payroll vendor
• Develop standardized processes for all onboarding and offboarding, as well as staffing changes and contract renewals including standardized management of all relevant documents
• Responsible for integrity of data recorded in HR system working closely with Global HR Systems Manager to regularly audit and update data as needed
• Review and recommend initiatives to improve HR policies and procedures
• Develop implementation plans for recommended improvements including the appropriate stakeholders (e.g. HR in-country counterparts)
• Collaborate with Global Payroll to monitor and improve biweekly and monthly processes, ensuring that biweekly and monthly Payroll submissions are timely, complete and accurate & resolving complex employee HR/Payroll issues
• Provide advice and training, as needed, to international and US-based staff and managers on all HR operations-related processes including onboarding, payroll set up, benefits enrollments, and other day-to-day transactions
• Serve as lead for HR donor compliance, including record-keeping, reporting, and responding to donor audits
• Responsible for management of medium-size, complex cross-functional projects (within HR Operations team and across Global HR team), which includes collaborating with stakeholders to ensure timely completion of deliverables
• Collaborate with Global HR colleagues and program/country teams to ensure HR policy and legal compliance CHAI-wide, resolve complex HR operations across all CHAI locations
• Ad-hoc data & project support, including reporting from the current HR system, document collection when needed, etc.
• Oher tasks as requested by manager

• Bachelor’s Degree or equivalent plus 6+ years of progressive experience in Human Resources, non-profit organization experience preferred
• Experience with Microsoft Office (Outlook Excel, Word) and with HRIS systems
• Experience managing junior level staff
• Proven experience in process improvement and project management with a record of successful implementation
• Strong interpersonal capabilities and ability to work cross-functionally with a diverse group of employees, leaders and external parties at all levels on sensitive issues
• Extreme attention to detail paired with exceptional organizational skills
• Excellent communication skills – written & verbal
• Process and execution orientated to manage multiple priorities while accomplishing departmental and organizational goals
• Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information
• Demonstrated strong analytical and problem-solving skills
• Strong aptitude for developing and maintaining record keeping

Preferred

• Experience working at CHAI
• Knowledge of the principles and practices of HR administration
• Fluency in spoken and written French
• Experience with payroll system implementation or payroll processing
• Experience in an NGO or international setting
• HR generalist experience with significant international exposure

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