Human Resources Assistant
JOB DETAIL
The Caribbean Development Bank (CDB or the Bank) is seeking a talented national from its member countries to fill the position of Human Resources (HR) Assistant in the Human Resources and Administration Department. The successful candidate will be based at CDB’s quarters in St. Michael, Barbados.
THE DEPARTMENT
The Human Resources Division encompasses, among other areas, rewards, benefits and compensation, talent acquisition, talent management, staff relations and welfare, performance management, employee engagement, learning and development, analytics, and workforce planning and budgeting. The Division is the focal point for all staff transactions and is focused on strategic and operational excellence to ensure a strong employee experience. Human Resources Specialists and Assistants and several external partners support the work of the Division.
THE ROLE
The Assistant will work alongside other HR Assistants in providing first line transactional, and advisory services and processing activity to the staff of the Bank as part of the ‘ASK HR’ function. The role provides information, manages data, executes process delivery, advises the workforce based on information received and knowledge of HR policies and guidelines and processes. The Assistant will interface with staff across the Bank employing a high degree of tact and diplomacy to promote a positive image of the Department, resolve queries in a professional manner, and build confidence in the ‘ASK HR’ function. The role also has core responsibilities for HR budget preparation, financial transactions, HR performance metrics and supporting the staff compensation function.
KEY RESPONSIBILITIES
The HR Assistant is required to:
- Provide exceptional support to the HR team by managing and maintaining accurate employee data within SuccessFactors.
- Execute HR transactions such as employee onboarding, offboarding, transfers, promotions, and employee changes.
- Generate and distribute reports and analytics to support HR decision-making processes, ensuring data accuracy and timeliness.
- Serve as a knowledgeable resource to the workforce by providing information and guidance on HR policies, guidelines, and processes.
- Collaborate with HR team members to streamline HR operations and improve efficiency in data management and reporting.
- Assist in the development and implementation of HR projects and initiatives, ensuring compliance with applicable policies, procedures, rules and guidelines.
- Build the HR reporting and analytics function by developing and analysing data in a relevant, meaningful manner to drive HR business decisions, process improvements and support strategic initiatives.
- Provide quarterly reports on agreed metrics in order to track HR delivery on SLAs, staff productivity and performance ratios.
- Contribute to the development of the HR annual report with the production of relevant people metrics.
- Participate in the annual budget planning exercises including lating baseline information and analysing historical budget performance to inform management decision-making.
- Maintain confidentiality and integrity of sensitive employee information in accordance with data protection and privacy guidelines.
EDUCATION AND EXPERIENCE
The ideal candidate must have:
- A Bachelor’s degree in Human Resources, Business Administration, or a related field.
- A minimum of five years of progressively responsible experience in human resources or a related area.
- Proven experience and expertise in performing HR administrative functions, including data management and transactional support.
- Strong proficiency in utilizing SuccessFactors, SAP or other HR information systems for data management and reporting evinced by SAP Cloud certification, SAP Applied Certification Associate, or other relevant certification,
- Advanced proficiency in Microsoft Excel, Power BI or any other data analytics tools
COMPETENCIES
Function Specific Competencies
The Assistant should be:
- Excellent analytical skills with the ability to extract, analyze, and present HR data and trends effectively.
- Sound knowledge of HR policies, guidelines, and processes, ensuring compliance with established employment guidelines.
- Exceptional attention to detail and strong organizational skills to manage multiple tasks and meet deadlines.
- Excellent communication skills, both written and verbal, with the ability to interact professionally and effectively with diverse stakeholders.
- High level of integrity and discretion when handling confidential employee information.
- Proactive attitude, strong problem-solving skills, and ability to work independently as well as part of a laborative team.
- Able to work independently, and coordinate with peers and other HR team members.
- Diplomatic, tactful and thoughtful in interactions with others.
- Respectful of the diversity of our clients and their information needs.
Behavioural Competencies
| Competency | Definition |
| Acting as a Champion for Change
|
Actively identifies problems and opportunities for change and implements solutions where appropriate. Maintains effectiveness when experiencing major changes in work tasks or the work environment; and supports people in their efforts to try new things. |
| Acting Decisively
|
Moves quickly to make decisions and commits to a clear course of action; comfortable making decisions based on partial information; willing to take risks in order to maintain momentum; shows a strong bias toward action. |
| Acting Strategically
|
Aligns day-to-day activities around broader organisational goals and objectives; prioritises resources based on the strategic objectives of the organisation; recognises and rewards people based on how their actions support the broader needs of the organisation. |
| Championing Customer Needs
|
Calls attention to issues that impact customer satisfaction; views situations from the perspective of customers; encourages people to think about customers when making decisions and develops and sustains productive customer relationships. |
| Communicating Effectively
|
Consistently communicates with clarity and thoroughness to optimise audience understanding. Communicates information in a clear, concise, and timely manner. Demonstrates effective speaking and presentation skills. |
| Delivering High Quality Work
|
Critically reviews work processes to ensure quality; addresses problems that could impact quality; makes sure project deliverables and services meet all requirements and expectations; does not make the same mistakes twice. |
| Displaying Technical Expertise
|
Keeps his/her technical skills current; effectively applies specialised knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others. |
| Driving for Results
|
Bottom-line oriented and pushes self and others to achieve results. Keeps current on project status; makes sure people are aware of project status and what they need to do to keep things moving; redirects project resources and activities to overcome setbacks; elevates project concerns to senior levels of leadership when appropriate. |
TERMS OF APPOINTMENT
This role is a full-time position with the successful candidate being contracted on a two-year basis in the first instance, with the possibility of renewal. The salary is competitive and commensurate with qualifications and experience. The benefits package includes a pension plan, life and medical insurances.
Before you proceed to apply, please consider the following requirements:
- You must be a national of one of CDB’s member countries.
- You will be required to produce evidence of any educational and professional qualifications to support your application if you are ed for an interview.
- All appointments are subject to satisfactory background checks and references.
CDB fully respects the need for confidentiality of information supplied and assures you that we will not discuss your background and interest with anyone including references, without your prior consent.
The deadline for submission of applications July 16, 2023 at 11:59 pm AST.
