All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actionsand relationships

Background

The Norwegian Refugee Council is an international, independent, humanitarian, non- governmental organization that provides assistance to refugees’ and internally displaced people in many countries worldwide including Libya. As a part of its assistance, NRC provides information, counselling and legal assistance (ICLA) services to empower beneficiaries and support them to claim and exercise their rights. NRC beneficiaries include: Refugees, internally displaced people, and members of hostcommunity.

NRC’s ICLA program seeks to establish and implement information management systems that will enable improvement of internal management, program/project performance and evidence- based decision making.Within this context.

Generic responsibilities (max 10)

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated Core Competency project portfolio according to plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist.
• Promote and share ideas for technical improvement.
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

Establishing, Maintaining and Implementing Information Management Systems 

• Support and contribute to the development of a data management system through documentation, implementation, and coordination of standardized information flows.
• Establish a good practice for mobile data capture form design, form building and remote support.
• Respond to ICLA team requests for support on data capture implementation.
• Contribute to the projects data collection, entry and management system through tablets and KOBO (or similar platforms) collect and documentation of the filing.
• Maintain a library of forms for common project cycle data capture activities.
• Support the design of IM SOPs.
• Perform data collection methodology and apply M&E tools in actual data collection, as needed.
• Report monitoring data in a timely manner.

Monitoring & Evaluation (M&E)

• Support ICLA project Coordinator/ Manager and ICLA specialist in designing M&E tools,
• Train the ICLA team on M&E tools,
• Support the oversight of M&E of ICLA activities in the areas of operations.

Analysis, Reporting and Visualization 

• Maintain output and outcome reporting systems and improve user experience and functionalities when required.
• Support aggregation and analysis of data capture efforts by field teams for ICLA reporting.
• Establish, Maintain, and improve Power BI visualization dashboards.

Capacity Building 

• Capacity building and training implementation of ICLA staff on information management tools and processes.

Grants /Reporting

• Support ICLA PC, PM and AM in NRC Project Cycle Management documents (I.e. Project review meeting)

Other tasks 

• Any other reasonable task as instructed by immediate supervisor.

1. Critical Interfaces

By interfaces, NRC means processesand projects that are interlinked with other departments/units or persons. Relevant interfaces for this positionare

• Project planning: Information, Counselling and Legal Assistance (ICLA) Project Manager/Area Manager, Information, Counselling and Legal Assistance (ICLA) Specialist.
• Support functions: M&E teams in the area and country offices.

1. Scale and scope of position

Staff: Team leaders, Technical officer and Legal consultants,

Legal or Compliance: Donor compliance guideline, Code of Conduct, NRC Terms of employment, and Donor guidelines, Anti-Corruption, Duty of Care and Security and Risk Management Policy

1. Competencies

Competencies are important in order for the employeeand the organisation to deliverdesired results. They are relevant for all staffand are divided into the following two categories:

1. Professional Competencies

Qualification requirement: Bachelor degree or higher

Yearsof Experience: 3

Generic professional competencies for this position:

• Experience in working in a humanitarian/recovery context.
• Graduate degree in related field such as information systems management, computer science or any relevant field.
• Previous experience from working in complex and volatile contexts.
• Documented results related to the position’s responsibilities.
• A customer service client centered approach.
• Experience with JavaScript programming language.
• Ability to design purpose and context appropriate data capture tools and surveys.
• Experience with qualitative and quantitative data collection and analysis.
• Experience with information management techniques and developing information management systems.
• Strong data interpretation skills, report writing, and data presentation.
• Understanding of key privacy and information management ethical concerns and ability to manage information management activities within ethical guidelines.
• Written and verbal fluency in English and Arabic.
  • Excellent communication and interpersonal skills.

Context/specific skills,knowledge and experience:

• Knowledge of the NGO operations and the dynamicsof the humanitarian sector preferable.
• Good training and presentation skills.
• Ability to work collaboratively with other ICLA team members.
• Experience in M&E
• Experience in reporting
• Knowledge of the overall context in Libya will be an asset.
• Excellent English drafting skills, high standard of accuracy and attention to details
• Strong analytical and numerical skills
• Excellent computer skills especially MS Excel and Word.
• Solid information, communications, and technology skills are an asset.
• Ability to work independently in a result-oriented multi-tasking and multi-cultural environment.
• High integrity and confidentiality. Stress and time management.
• Experience with mobile data capturing tools and building scripts.

2. Behavioural competencies

• Build meaningful relations
• Empower people
• Act with integrity
• Deliver results

3.  Performance Management

The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents will be used for performance reviews:

• The Job Description
• The Goals and Performance Plan
• The NRC Competency Framework

 Application Procedure:

• Application is online for Libya National only.
• Only shortlisted candidates will be contacted.
• NRC does not at any stage of recruitment request candidate to make payments of any kind.
• NRC has not retained any agent to conduct recruitments on behalf of the organisation.
• NRC is committed to a diverse workforce through diversity, equity and inclusion 
• Qualified females candidates and persons with disability are encouraged to apply.