Position:                                         ICLA Team Leader

Reports to:                                     ICLA Project Manager

Supervision of:                              ICLA Officers, ICLA Technical Assistants

Duty station:                                 Benghazi, Libya (responding to Benghazi and Ajdabiya)

Travel:                                            40% Domestically outside of duty station based on programme needs and/or occasionally to Tunis

Duration and type of contract:   31 December 2023, renewable based on performance, funding, and the need for the position

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Background 

As a part of its assistance in Libya, NRC provides information, counselling and legal assistance (ICLA) services to empower beneficiaries and support them to claim and exercise their rights. NRC beneficiaries include refugees, internally displaced people and members of host community.

1. Role and responsibilities 

The ICLA Team Leader will be responsible for the implementation of ICLA projects in the Area Office, ensuring the supervision and coordination of ICLA staff in day to day activities, the regular reporting to ICLA Project Manager, the representation of NRC ICLA Programme and liaison with relevant authorities and other stakeholders in the area.

Generic Responsibilities:

1. Line management of project staff at Area level
2. Day to day follow-up on progress in projects’ implementation
3. Ensure compliance with NRC policies, Core Competency tools, handbooks and guidelines and ensure proper filing of all relevant project documents
4. Ensure that projects target beneficiaries most in need, and explore new and better ways to assist
5. Promote and share ideas for technical improvement
6. Prepare periodic progress reports and other reports as per need
7. Ensure capacity building of project staff and transfer of key skills together with the Project Manager and the Core Competency Specialist
8. Liaise and coordinate with relevant local authorities and stakeholders
9. Compliance and adherence to NRC policies, guidance and procedures
10. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC

Specific Responsibilities:

1. Designs the team’s information and counselling activities, sets work plans in line with targets and oversees the quality of provided services,
2. Supervises the implementation of ICLA programme guidelines and procedures in line with the ICLA strategy,
3. Ensure compliance by the ICLA staff on ICLA policies, and implementation of ICLA case management and M&E tools,
4. Builds the capacity of team members and provides ongoing case work support, including through the development of dedicated work tools and IEC materials,
5. Coordinates the team’s activities internally within NRC and externally with local communities, stakeholders and partners,
6. Oversees the team’s referral activities,
7. Monitor the general context through regular field access and coordination to identify issues affecting IDPs, hosts and inter-community relations,
8. Produces periodic quantitative and qualitative reports on operational issues and field trends and to report on the progress of the project,
9. Monitor relevance of  ICLA services and actively coordinate with peer ICLA staff members across areas of operation and legal coordinators to reflect any changes to tools and content of services,
10. Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia), representing NRC in relevant forums and leading promotion initiatives linked to the ICLA project,
11. Ensure comprehensive documentation of all activities conducted,
12. Oversight regular post service monitoring exercises for ICLA services,
13. Any other task relevant to the position as requested by the line manager.

Critical interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position include:

• Programmatic strategic and operations support: Project Manager, Area Manager, ICLA Specialist, M&E
• Support functions: Area Manager, Human Resources, Finance, Logistics
• Security: Health, Safety and Security Officer

1. Competencies: 

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies:

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position: 

• Experience in working in a humanitarian/recovery context;
• Previous experience from working in complex and volatile contexts;
• Documented results related to the position’s responsibilities;
• Proficiency in computer skills;
• Ability to priorities responsibilities, carry out multiple tasks simultaneously, and meet deadlines

Context related skills, knowledge and experience:

Knowledge of the context in Libya;

• Strong organizational and team working skills;
• Fluency in both English and Arabic
• Good communication skills, with capacity to directly influence and negotiate with a wide range of stakeholders.

2. Behavioral competencies:

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Managing resources to optimize results;
• Planning and delivering results;
• Working with people;
• Communicating with impact and respect

3. Performance Management: 

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description,
• The individual Work- and Professional Development Plan,
• The Competency Framework and targets.