ICT Assistant
JOB DETAIL
OVERVIEW
Parent Sector : Field Office
Duty Station: San Jose
Job Family: Computer Sciences / Information Technologies
Type of contract : Non Staff
Level : Level 2
Duration of contract : From 1 to 6 months
Recruitment open to : External candidates
Application Deadline (Midnight Paris Time) : 25-MAY-2024
UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism
Only candidates who are entitled to work in Costa Rica can apply to this position
OVERVIEW OF THE FUNCTIONS OF THE POST
Under the overall authority of Director/Head of Office and the direct supervision of the Administrative Officer, the incumbent provides Informatics and Technological services in compliance with the UNESCO rules and regulations, practices, standards, and procedures.
Long Description
MAIN TASK AND SERVICES.
- In close collaboration with the Bureau of Digital Business Solutions, s/he will ensure ICT related needs such as, support management and operations of all ICT infrastructure, equipment, and services, are met in the Office.
- Guarantee that ICT-delivered services and end-user needs are understood and met.
- Foresee ICT configuration changes and make sure that activities are carried out according to established ICT standards and policies.
- Provide user support and technical/functional specialist support to the office.
- Assist users in solving technical problems and investigate elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. If a problem is new and/or s/he cannot determine a solution, s/he will be responsible for raising the issue to DBS support and/or the local external service provider.
- Implement the rollout of new functionalities, applications or services, systems upgrades and IT infrastructure changes under the coordination of DBS.
- Provide follow up on the installation of systems, network components and software and advise on best technical solutions, in coordination with DBS to achieve required standards while taking into consideration local technical constraints.
ORGANIZATIONAL CONTEXT
This contract will be for 6 months, tentatively from 01/06/2024 to 31/12/2024.
At the discretion of the Director of the Office, the contract may be extended, based on operational needs, satisfactory performance and availability of sufficient funds, for periods of up to and including 12 consecutive months.
REMUNERATION
Level 2. Grade SC4 Step 1. Monthly Salary: CRC 566, 665.00
Up to 10% shall be added to the Contract Holder’s remuneration each pay cycle to represent UNESCO’s sole contribution for pension, and up to 5% shall be added for contributions to medical insurance upon proof of enrolment in an appropriate pension and/or medical private scheme.
COMPETENCIES (Core / Managerial)
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REQUIRED QUALIFICATIONS
EDUCATION
- Completed secondary, technical diploma and/or vocational school.
WORK EXPERIENCE
- Minimum of 3 years of relevant work experience in similar post.
FUNCTIONAL JOB RELATED SKILLS
- Ability to work in a multicultural environment.
- Excellent interpersonal and communication abilities.
- Client oriented and problem solving attitude.
- Flexibility to adjust to different working schedules and priorities.
LANGUAGES
- Excellent knowledge (spoken and written) of Spanish and good knowledge of English
DESIRABLE QUALIFICATIONS
EDUCATION
- Certificate in computer science, systems or related careers
WORK EXPERIENCE
- Previous experience in an UN agency in similar post.
APPLICATION PROCESS
Interested candidates are kindly requested to apply and submit the following documents (in English):
1. A letter of interest explaining how your qualifications and experience make you suitable for the vacancy.
2. Curriculum Vitae or Resume
3. Proof of right to live and work in the country of the duty station
Your application should be submitted in just one file with all the documents required (pdf format) to be uploaded in the application section “Employment History Form”
SELECTION AND RECRUITMENT PROCESS
Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.
The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview.
UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.
Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.
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UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States (last update here) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.
UNESCO does not charge a fee at any stage of the recruitment process.
