These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Mubi, Pulka, and Gwoza.

We are looking for people who are passionate about helping refugees and people forced to flee.

If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate ICT Officer to join our team in Jos, Plateau State. The ICT Officer is responsible for the overall establishment and implementation of NRC Information & Communication Technology systems and procedures. S/He will assist day-to-day management of IT functions, ensuring the proper functioning of LAN, Server, E-mail system, and internet connectivity. S/He will provide timely end-user computer support, ensure that Hardware, printers, and software resources are available and that the office complies with NRC ICT policies, rules, and procedures

Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

• Ensure adherence to NRC policies, tools, handbooks, and guidelines
• Implement delegated support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function

Specific responsibilities 

• Adheres to and supports for implementation of NRC ICT policies and procedures, handbooks, and guidelines.
• Visit NRC field offices to provide support for internet setup on new bases according to ICT-HO Standards.
• S/he will oversee the staff support, ICT Policy compliance, and hardware/software including troubleshooting for the smooth running of business operations of the Area Office and sub-deep field offices under his responsibility.
• Ensure performance monitoring of ISP links to the assigned duty office.
• Provide proactive and responsive support to all end-users including field offices by implementing a helpdesk system that will capture regular support issues for the purpose of generating management information required for performance improvement.
• Report to the ICT coordinator the breakdowns and difficulties encountered in the resolution of incidents.
• Ensure delivery of client Microsoft Outlook setup and troubleshooting Outlook issues and webmail access.
• Ensure preventive maintenance of computer equipment according to the policies in place and after consultation with the ICT coordinator.
• Manage the Local Area Network (LAN) and the Wireless Local Area Network, with the aim of optimal performance of the network infrastructure for Internet connections (fiber, radio, VSAT), access to cloud applications, data storage, and backup on the Cloud (0365), Cisco Meraki networks, UPS and backup power systems, security of ICT installations (air conditioning, electricity, physical access), desktop computers and laptops, smartphones, software, and mobile applications.
• Send the monthly report of anomalies to the ICT coordinator for verification and compilation.
• Ensure delivery of critical Microsoft Windows (Client) operating system patches and updates of network schema.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Area Manager
• ICT Coordinator/assistant
• HR Team
• Procurement team

Generic professional competencies: 

• 3 years experience working as an ICT Assistant/ICT Officer in a humanitarian/recovery context preferably with a similar organization like NRC.
• BA in Computer Science or any relevant field
• Documented experience related to network management and cloud networking
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal

Context/ Specific skills, knowledge, and experience: 

• Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
• Office organization skills,
• Knowledge of Microsoft office 365, Access, and SharePoint is required.
• Certification in ITIL, Microsoft Certified Systems Engineer (MCSE), and Cisco CCNA will be an added advantage.
• Fluency in Hausa is an asset

Behavioural competencies 

These personal qualities influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies and the following are essential for this position:

• Managing resources to optimize results
• Planning and delivering results
• Communicating with impact and respect
• Managing performance and development
• Empowering and building trust
• Handling insecure environments

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

What’s in it for you? 

Join a work culture that empowers every employee to share ideas and take responsibility:

At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

Learn on the job: NRC’s collaborative working style favors the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, and offering learning and development programmes.

Additional Information: 

Duty Stations: Jos, Plateau State Nigeria

Duration of contract: 12 months.

Grade Level: Grade 5 in NRC’s grading structure.

Reporting line: Area Manager

Travel:  25%

This position is open to Nigeria Nationals only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply. 

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.