I.    Summary of position

Under the supervision of the ICT Manager, the ICT officer has several key responsibilities, including training staff on ICT tools, troubleshooting technical issues, managing ICT assets, and collaborating with teams to implement best practices. This position is vital for driving digital transformation initiatives aimed at enhancing program delivery and operational effectiveness in humanitarian settings. Additionally, the ICT officer will be responsible for handling local flight ticket bookings.

Purpose:

The ICT Officer will contribute to ensuring that communication technologies are effectively used to support humanitarian operations. This role involves implementing and maintaining ICT systems to enhance operational efficiency, data security, and communication across field offices.

Engagement:

The ICT officer collaborates closely with internal departments, field teams, suppliers, and partners to ensure seamless communications. This role requires regular coordination with program, finance, and technical teams to align ICT activities with ACF’s mission objectives. Additionally, the position involves engagement with external stakeholders, including donors, regulatory bodies, and service providers, to ensure compliance, efficiency, and effective resource management.

Expected Deliverables:

The key deliverables of the ICT officer include, but are not limited to:

·       IT Infrastructure and Network Management – Maintain secure, efficient IT systems, networks, and cloud services across country and field offices.

·       Cybersecurity and Data Protection – Implement robust cybersecurity measures, data backup, and disaster recovery plans.

·       IT Support and Training – Provide technical support, troubleshoot issues, and train staff on ICT tools to enhance digital literacy.

·       Digital Transformation and Innovation – Integrate technology into humanitarian programs for improved data collection, reporting, and efficiency.

·       IT Asset Management and Procurement – Oversee procurement, Asset, and maintenance of IT hardware and software.

·       Local Flight Ticket Booking – Coordinate local flight booking for Passengers and Cargo

Essential specific functions under each deliverables:

1.    IT Infrastructure & Network Management

·       Assist in maintaining the availability, security, and functionality of IT infrastructure across ACF offices (Juba and field locations).

·       Support the implementation and maintenance of network solutions, including firewalls and cloud-based services.

·       Monitor IT system performance, report technical issues, and escalate complex problems to the ICT Manager.

2.    Cybersecurity & Data Protection

·       Support the implementation of cybersecurity policies and ensure compliance among users.

·       Assist in data backup processes and disaster recovery procedures to ensure business continuity.

·       Conduct basic security audits and report vulnerabilities to the ICT Manager.

3.    IT Support & Capacity Building

·       Provide first-level technical support and troubleshooting to staff, minimizing downtime.

·       Assist in developing and delivering IT training programs to enhance digital literacy and IT skills.

·       Maintain and update the helpdesk system to track and resolve ICT-related issues efficiently.

4.    Digital Transformation & Innovation

·       Assist in adopting and integrating digital tools to improve operational efficiency.

·       Support ICT solutions for data collection, monitoring, and reporting in humanitarian projects.

·       Stay updated on emerging technologies such as GIS mapping, mobile data collection, and cloud-based collaboration tools.

5.    IT Asset Management & Procurement

·       Assist in procuring, deploying, and maintaining IT hardware, software, and communication tools.

·       Maintain an up-to-date inventory of IT assets across ACF locations.

·       Ensure ICT assets are used efficiently and report any issues or needs to the ICT Manager.

6.    Local Flight Ticket Booking

·       Process and secure flight tickets for passengers and cargo based on the approved request and available flight options.

·       Provide passengers with detailed travel itineraries, including flight details, baggage allowances, and check-in procedures.

   II.    Supervisory Responsibilities

The ICT officer has no position to supervise directly but technically guides the base ICT focal person.

 III.    Gender Equality Commitments   

·       Fostering environment that supports values of women and men’s equal access to information.

·       Provides an environment where women and men must be promoted based on the performance objectives.

·       Respect for beneficiaries, women, men, children (boys & girls) regardless of gender, sex, disability, religion, etc.

·       Value and respect for all cultures.

·       Promote and uphold the PSEA policy and procedures.

 IV.    Fiscal Responsibility 

·       Optimize costs by ensuring ICT operations are economical.

  V.    CONTACTS/KEY RELATIONSHIPS (internal & external):

·       Liaise and maintain good relationship with the Program, Finance and HR Department among others

·       Interact with suppliers, at some level local institutions and casual service providers

 VI.    Physical Demands

·       While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

·       To travel to the field, the employee must attest to a level of physical fitness capable of enduring physically difficult, highly stressful situations, which may include the necessity to walk long distances, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VII.    Working Conditions, Travel and Environment

·       The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required.

·       Must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well as infectious diseases

Requirements

    I.    Required Qualifications and Professional Experience

·       BSC Degree  in Computer Science, Industrial System Engineering, Information Technology,

·       3 years work experience

·       Related Certifications for software/hardware systems

   II.    Required Skills & Competencies

·       Strong technical skill in various software

·       Responsible attitude and a mature understanding of the nature of the work

·       Ability to work under pressure with other departments and support willingly.

·       Excellent communication skills.

·       Ability to work under pressure and at times during irregular hours as requires

Benefits

    I.    Commitment Anti-Discrimination and PSEA

We provide equal employment opportunities (EEO) to all employees & qualified applicants for employment without regard to race, color, religion, gender, ancestry, national origin, age, handicap, disability, marital status, or status as a veteran. The incumbent is required to carry out the duties in accordance with the Action Against Hunger Safeguarding policies (PSEA, Child safeguarding and Code of Conduct).  Action Against Hunger-USA complies with all applicable laws governing nondiscrimination in employment.

Applications will be reviewed on a rolling basis. The deadline for applications is 17 February 2025.