This is an exciting opportunity to contribute to managing software licensing administration and to creating automation within NRC systems. It is an 18-month maternity cover for a key member of the support team focussing on account management and 2nd line support duties, as well as the day-to-day ICT support of the c. 250 Head Office staff.

What we are looking for

The Norwegian Refugee Council (NRC) is seeking a highly qualified ICT Support Coordinator (Maternity Cover 18 months) with documented ICT support work experience.

What you will do

Some of your specific responsibilities include:

• Ensure that NRC staff get timely and effective ICT support and provide a positive experience for colleagues in need of ICT support. This includes handling tickets (with Freshservice) and in-person support;
• Develop automation and workflows for NRC’s different adopted systems (e.g. Okta, Freshservice, Azure, etc.);
• Software licensing administration: Contributing to license allocation, invoicing, supplier liaison, and renewals (Microsoft Office 365 and Adobe);
• Analyze, diagnose, and resolve hardware and software technical support issues, escalate issues as needed;
• Prepare, distribute, and maintain equipment (eg. laptops and phones), including asset tracking;
• Support the employee through their ICT journey, including onboarding, account management, day-to-day troubleshooting, and off-boarding at the contract end;
• Train colleagues on how to use ICT equipment and tools;
• Document solutions to common ICT issues/problems and make these available in the NRC ICT knowledge base;
• Contribute to process improvement initiatives;
• Contribute to projects such as selecting and deploying new tools or procedures;
• Contribute to the development of NRC’s ICT service management platform (FreshService);
• Adhere, communicate and enforce NRC ICT policies and standards as well as escalating any deviations;

Please download the detailed job description to learn more about the position.

What you will bring

• Minimum 3 years of relevant ICT support work experience.
• Bachelor’s degree or equivalent.
• Fluency in English, both written and verbal (additional languages will be considered an asset).
• Service-oriented.
• People-skills, friendly, polite and constructive.
• Familiarity with a modern HelpDesk system such as FreshDesk, Jira, or similar.
• Experience with workflow automation or with scripting languages; in addition, API or Azure knowledge will be considered an advantage
• Experience with software license administration
• An interest in identity and access management

What we offer

• Duty station: NRC Head Office in Oslo.
• Contract: national contract, 18 – Months contract.
• Salary/benefits: grade 7 on NRC’s regional salary scale, with accompanying terms and conditions.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• If you are an internal candidate, please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC