Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

The incumbent reports to the Chief, Social Services Division.

Responsibilities

– Serves as the technical lead of the Primero Case Management Database, provides all necessary support, guidance and advise to the Relief and Social Services Programme’s management to ensure efficient, accurate functioning and smooth implementation, operation and management of this system.

– Provides technical support to RSS social work staff in their day-to-day case management interventions and updates of the Primero case management database, using available web tools, including remote support techniques; analyses feedback on system operations for further system enhancement / improvements.

– Collects and maintains technical comments on the system functionality; conveys programme changing needs to the Vendor; tests new features and fixes on the Primero demo version, ensuring that they fit for the purpose, coordinates the promotion of these upgrades to the Primero production version.

– Monitors the infrastructure and availability of the system, ensuring that all users can access the sites, and coordinates support with IMTD and Primero vendors.

– Manages users and updates the user list, including onboarding new users and disabling inactive users and revoking access for security purposes.

– Provides regular analytical reports with technical support for optimization of the usage of Primero database for case management including developing and updating a dashboard from the system with necessary disaggregation.

– Designs and implements Primero data validation and data reconciliation; coordinates with UNRWA Information Management and Technology Department (IMTD) to align the Primero database with, including data protection standards and protocols; identifies areas for improvement and initiates the required actions and follows up implementation.

– Develops training materials/manuals and deliver training to RSS social work staff on the use of Primero case management database.

Competencies

UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default.

– Planning and organizing: Excellent organizational skills, independent and disciplined with initiative to prioritize effectively and to maintain accountability.
– Applying Technical Expertise: Familiarity with case-management systems and databases; Familiarity with human rights and social work issues.
– Deciding and Initiating Action: Demonstrated corporate knowledge and sound judgment; Informed and transparent decision making.
– Working with People: Acting as a team player and facilitating teamwork.
– Communication: Facilitating and encouraging open communication in the team, communicating effectively.
– Learning and Researching: Learning and sharing knowledge and encourage the learning of others.
– Demonstrated safeguarding ethics and integrity

For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI

Education

A university degree from an accredited educational institution in Information Management, Information Systems, or related field.

Work Experience

– Three to four years of relevant work experience in information management systems/ databases preferably in a UN agency, non-governmental or civil society organization are required.

– Experience in creating and maintaining information management and reporting systems is required.

– Experience with information management systems as they relate to protection preferably Primero, either for UN agencies or NGOs is desirable.

– Experience in social work and case work interventions including case management is desirable.

– Knowledge and understanding of the Palestine refugee situation in the political context of the Middle East is desirable.

– A university degree from an accredited educational institution in Information Management, Information Systems, or related field is required.

Are you currently residing in Duty station. Please specify your current location. It is required.

Languages

– Excellent command of spoken and written English

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract: Limited Duration Contract (LDC), Band F. The Limited Duration Contract applies to external candidates and UNRWA internal candidates on LDC.

Duration of Contract:
1 year – with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

Grade & Salary:
LDC- Band F monthly basic salary ranges JOD 1,057.70

Other Benefits:
Other benefits include compulsory medical insurance, 30 days of annual leave pro-rated to the duration of the contract where less than one year, and family allowance (if applicable).

This vacancy notice is open to internal candidates on LDC contracts and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded.

Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

Only applications that have been fully completed in UNRWA’s online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate.

For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under “Category” RLG, scroll down to see all categories, then select their local grade.

Equivalency:
Equivalency may apply for this post.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.

The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.

UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.

The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.