Org. Setting and Reporting

The Field Technology Section (FTS) provides Geospatial, Information and Telecommunications Technologies services to the United Nations Mission in South Sudan (UNMISS). This position is the Chief Service Management Unit under FTS Operations in Juba.

The staff member will report and work under the direct supervision of the Chief Information Technology / Operations and will be responsible for the overall management, administration and monitoring of Unit’s budget, assets, maintenance, acquisitions, and its personnel. Formulate policies for accurate controlling of UN ICT use, serviceability, and safety within the Mission area. Supervise the whole life management of the UN-owned ICT equipment. Produce detailed performance assessments and evaluations for Unit’s staff through the Performance Appraisal System.

The Service Management Unit aims to deliver and optimize FTS services and contracts to support Mission users, visitors and authorized personnel effectively and efficiently. It includes the development of activities and methods to ensure that the current and future FTS services are aligned with the mission mandate and its ensuing business processes. This may include planning, upgrading and optimizing ICT infrastructure and personnel to adapt to dynamic Mission requirements and to any innovative ICT methodologies and paradigm shifts.

Responsibilities

Within delegated authority, the Information Systems Officer will be responsible for the following duties:

• Plans and directs all major information systems projects, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of the more complex systems;
• Manages the Information Systems budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs;
• Develops technical specifications for the procurement of equipment and contractual services, and coordinates the technical evaluation of offers and proposals received;
• Develops and recommends strategies to implement global information systems projects originating out of OICT/OSD and UNMISS;
• Develops, implements and monitors information systems standards, guidelines and procedures;
• Develops detailed systems and other functional specifications and user documentation for system as required;
• Provides specialized advice to users, analyzing user’s requirements and translating these into new applications; determines application systems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.;
• Develops training material, operating and user manuals; trains staff in assigned systems;
• Develops disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible;
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Implement various analysis, reporting and quality control capabilities;
• Identify, analyze, and interpret trends or patterns, using basic machine learning techniques, statistical methods to identify relevant features and variables in structured and unstructured sources of information and data;
• Researches, analyses and evaluates new technologies and makes recommendations for their deployment;
• Participates in writing reports and papers on system-related topics, system requirements, information strategy, etc.;
• Provide professional leadership and work direction for the Unit, develops the yearly workplan, mentors and supervises personnel of the Unit;
• Handles all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users;
• Performs other duties as required.

Internetworking and Infrastructure
• Develops plans for major IT systems projects within UNMISS, monitoring the progress design, installation and commissioning of the various systems;
• Leads the team in the operation and maintenance of the systems that includes Customer Relationship Management (CRM) Tool, operating systems platforms; database management systems, workstations, and related equipment;
• Devises and administers disaster recovery plans; provides training for support staff to implement these plans to ensure optimal readiness;
• Responsible for the proper implementation of backup and recovery procedures;
• Maintains a regular review of the access control of the CRM, Umoja and other systems used by FTS;
• Ensures all information security systems are properly configured and maintained;
• Oversees the user access control for IT resources.

Competencies

PROFESSIONALISM: Knowledge underlying data center infrastructure management.
Ability to grasp diverse technologies in order to build solution for the customer. Ability in the
application of appropriate techniques and programming languages. Shows pride in work and
in achievements. Demonstrates professional competence and mastery of subject matter. Is
conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes
responsibility for incorporating gender perspectives and ensuring the equal participation of
women and men in all areas of work.

PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required.
Allocates appropriate amount of time and resources for completing work. Foresees risks and
allows for contingencies when planning. Monitors and adjusts plans and actions as necessary.
Uses time efficiently.

ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments.
Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports
subordinates, provides oversight and takes responsibility for delegated assignments. Takes
personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and
decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to
accomplish a task and matches task to skills. Monitors progress against milestones and
deadlines. Regularly discusses performance and provides feedback and coaching to staff.
Encourages risk-taking and supports creativity and initiative. Actively supports the
development and career aspirations of staff. Appraises performance fairly.

Education

High school or equivalent diploma is required.

Job – Specific Qualification

ITIL foundation certification is required.

Project Management certification (PRINCE2 or PMI) at foundation level is desirable.

BRM (Business Relationship Management) Foundation Certification is desirable.

Training in reporting (BI) is desirable.

Work Experience

A minimum of ten (10) years (five years’ experience with first level university degree) of progressively responsible experience in the planning, design, development, implementation and maintenance of computer information systems or related areas is required.

Experience managing and overseeing large centralized and globally distributed institutional systems is required.

Two (2) years’ experience providing services in the planning, design, development, implementation and maintenance of computer information systems or related areas to or in field operation of the United Nations common system or comparable international organization is desirable.

Experience in budget staffing and performance management and reporting is desirable.

Two (2) years’ experience in the planning, design, development, implementation and maintenance of computer information systems or related areas in a conflict or post-conflict setting is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this
position, fluency in English (both oral and written) is required.

Special Notice

This “Recruit from Roster” job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.