Job Description

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health Sierra Leone LLC (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

• Support in all aspects of the IT Infrastructure, Including WLAN, LAN, WAN, Helpdesk Team
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements
• Complete projects by coordinating resources and timetables with user departments
• Troubleshoot and resolve user issues relative to IT software and hardware in a timely manner, including documentation of the supported components and procedures
• Oversee the development and administration of help desk training procedures and policies
• Maintain full coverage for help desk duties to ensure organizational IT needs are met
• Contributes to team effort by accomplishing related results as needed
• Ensure IT infrastructure health by monitoring, tracking, and reporting on critical IT resources
• Participate in all IT and security audits, hardware, and software evaluations, and maintain vendor relations
• Ensure security of data, network access and backup systems
• Assist in establishing capital and annual budgets that result in a cost-effective, reliable, and efficient IT environment.

Qualifications

• At least 5 or more years of NGO/nonprofit/education or relevant experience
• Bachelors / Master’s Degree in IT or related field preferred
• English proficiency required; Kinyarwanda proficiency preferred.
• Proven working experience as an IT manager with ability to manage personnel.
• Demonstrated ability to communicate with and work well with all levels within an organization specifically within the culture and processes used in educational organizations.
• Hands-on experience with computer networks, including setup and operational knowledge of Windows, Mac OS X.
• Basic understanding of Linux Operating Systems and doing basic tasks within them.
• Experience setting up, configuring, and managing network components, including firewalls, routers, switches, point to point bridges, and wireless access points.
• Strong understanding and experience working with Ubiquiti and Meraki hardware.
• Strong proficiency in managing Mac OS X environment. and other google apps.
• Highly organized with strong project management skills, and drive to meet organizational and departmental objectives.
• High energy, passion, and dedication to the organizational mission and values.
• Ability to integrate into an organization and local culture
• Commitment to social justice and health care equity