The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

The Opportunity

As the EMEA Infrastructure Support Technician you will be required to provide 2nd line IT support to all stakeholders who access and use Plan Corporate IT systems including all Plan staff and 3rd party partners, while maintaining confidentiality, integrity, and availability of these systems to all stakeholders.

Accountabilities of this role include but are not limited to:

• Service desk/call management – log, track, respond and resolve while providing excellent customer service
• Management of day-to-day operational BAU – incident, change, problem and communications management
• Manage Plan’s 3rd party IT partners to ensure that support calls and projects are supported effectively
• Successful monitor the infrastructure system using Azure Monitoring tools
• Management of workloads
• Become conversant with any new technologies being supported by Plan’s Infrastructure Support

The Individual

Essential:

• Strong communication skills (verbal and written)
• Team player
• Ability to learn and understand technical information
• Adaptability
• Good understanding of Microsoft technologies and computing functionality
• Experience working with cloud-based environments

Desirable:

• Knowledge of core technologies used in the company’s IT infrastructure (e.g. Azure, Active Directory, Microsoft 365 & email)
• Relevant IT certifications

Top of Form

Please follow this link for a full role profile; EMEA Infrastructure Support Technician_PT_April 2023.docx

Please respond to the requirements of the role in your cover letter.

Only CVs and cover letters in English will be accepted.

Location: This role will ideally be based in the UK, employed from the Global Hub for Plan International which is based in Woking, Surrey however other locations where Plan International has an office* that can employ on behalf of the Global Hub and you have the pre-existing right to work and live may be considered. If in the UK, you may be hybrid working for this role with occasional visits to Woking (1-2 times per month)
Type of role: Part-time role, 3 days per week (Wednesday, Thursday, Friday). Permanent or maximum fixed term contract as per employing office’s standard terms and conditions.
Salary: We will be happy to disclose the salary and applicable benefits to applicants as part of this process, however, please kindly note that this will vary according to the location of the appointed candidate and therefore, it is not possible to include full details here. If you were based in the UK the salary would be circa £36,000 per annum, this will be pro-rated to 3 days per week.

Closing Date: Sunday 30th April 2023, midnight UK

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates.