Position summary:

The incumbent is the focus person for the IT Desk. He/she will support all PIH Staff in managing all internet connections both in Maryland and Monrovia and to ensure that all site has 100% uptown.

• Support in cables cabling, router and switch configuration during network installation;
• Install and configure Microsoft Office, STATA, Anti-Virus, Quick Books, and Adobe software on Windows XP and Vista OS;
• Install open source software like Atlassian Jira, Confluence, Zabbix, Nagios, and Cacti to facilitate system and network administration;
• Assist to manage all of PIH computers, and other devices in the sites by ensuring that these devices are working at optimal capacity and scheduling a regular maintenance program for all of them; this involves virus cleaning, data backup, hardware maintenance and software maintenance;
• Support in printer and photocopier Management and repair to ensure that all printers are in good working condition and are supplied;
• Assist to manage and troubleshoots all the networks in all sites involves network installation, monitoring, troubleshooting, maintenance and extension;
• Assist to maintain a broad knowledge of operating systems and hardware.
• Provide Help-Desk support to PIH staffs, MOH and partners (Hospital, Health Centers, etc.) when it is needed;
• OpenMRS and EMR system implementation and management;

Administratively:

• Develop, maintain and report on IT equipment inventory and ensure optimization of IT equipment, hardware and software;
• support to Identify IT technical gaps among PIH staff and partner’s teams and help to plan short;
• training on basic IT skills and continuous capacity building;
• Assist to identify the IT need in Maryland/Monrovia and help to prepare the procurement request;
• Receive the purchased IT Equipment, and distribute them to the end users;
• Support to prepare a monthly report of IT department in Maryland;
• Coordinate with other PIH team to schedule updates in the IT needs of PIH-Liberia;
• Under delegation of IT Manager, he /she can Attend and actively participate in meetings and trainings;
• Perform any other duties as requested by the supervisor;
• The IT-Assistant will report to the IT Manager for all technical and programmatic subjects and can report to Director of Operations when needed;

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Liberia and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Liberia:

Partners In Health (PIH) began supporting the government of Liberia in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health (MOH), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Liberia, from the community level to the health center and to referral hospitals.