Join us at the NATO Communications & Information Agency (NCIA) and immerse yourself in the diverse environment of an international organization. You will have the unique opportunity to work with colleagues from across the NATO Alliance and collaborate on ground-breaking projects. 

We lead NATO’s digital endeavor and help enhance the way our member nations communicate and work together. We are on the frontlines against cyber-attacks and are in the midst of a fundamental technological transformation to help fulfill our mission: preserve peace and security for nearly one billion citizens.

Through our internship program, we aim to bring new, innovative ideas into the Alliance. You will get a first-hand look at the inner workings of an international tech organization, while adding valuable skills and experience to your CV.

About the Program

We offer internships lasting between 3 and 10 months. Our internship opportunities may commence at any point during the calendar year.

Before starting your internship with us, you will have to obtain a security clearance thus we remain flexible on potential start dates. Our helpful security teams will support you with this clearance process.

During this program you will join and support different teams and simultaneously learn from our business experts via on-the-job training and shadowing.

About the Internship

Internship duration: 10 months

Location: The Hague, Netherlands

The Chief Operating Office (COO) is accountable for aligning demand and supply to create customer value, by leading business planning, prioritizing incoming requests, leading through-life cycle business development, overseeing resource allocation to projects and services, and directing data-driven performance improvements. We also keep the NCIA Portfolio, Programme, Project and Services Management (P3SM) Framework updated and ensure compliance, supporting full life-cycle support for Service Delivery and continual improvement, supervising compliance with NCIA processes, and promoting a collaborative environment for effective and efficient business operations.

As an Intern – Business Support Management, you will report to the Head of the COO Business Support Management Section. You will be involved in:

• First line support to the P3SM Community (e.g. Project Managers, Service Delivery Managers) in the management of their projects and services
• Supporting the implementation of changes and improvements in ServiceNow as business tool for Project Management, Portfolio Management, Resource Management and Time Accounting
• Create documents required by the BSM Section such as briefs, presentations, process definitions or Standard Operating Procedures
• Implementation of the Business Change activities such the delivery of Q&A sessions and Trainings

Who you are:

• A recent graduate or current student in a graduate or undergraduate school program in engineering, project/program management, public administration and/or international relations

• Ideally at least 6 months study or work experience in a relevant field
• Demonstrable skills or experience in any of the following areas are desirable but not necessarily required: project/program/portfolio management, and/or stages of an IT implementation project: Business and Technical Analysis, Design, Build, Testing, Support
• Proficient in Microsoft Office tools
• Familiarity with ServiceNow Strategic Portfolio Management (SPM) is a nice to have
• Familiarity with a Project Management methodology like PRINCE2 or PMI is a nice to have

Eligibility Criteria

To be eligible to apply to our internship program, you will need to meet the following criteria:

• You are a national of a NATO member country
• You are currently studying towards a university-level degree or have recently graduated in the past 12 months
• You have strong communication skills in English, both written and oral

We also request that you please attach the following documents to your application form:

• Copy of the university degree you have completed and/or
• Proof of ongoing studies with the dates clearly mentioned if you are still studying

Compensation

You will be compensated at a fixed taxable rate of 1,333.74 EUR per month, based on 38 hours of work per week and for travel expenses.

Thank you for your patience while we consider your application.

To learn more about NCIA and our work, please visit our website.