Org. Setting and Reporting

OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA’s mission is to
mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and
emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

The OCHA regional office for Syria crisis (ROSC) produces and delivers a number of information products and services including data coordination, databases, and infographics which inform the humanitarian community in their response to the humanitarian situation in Syria.

This internship will be based in Amman, Jordan. The intern shall be under the general guidance and supervision of ICT officer.

The internship is being offered for a minimum period of three (3) months, with a possibility of extension.

Responsibilities

In general, the intern shall support OCHA in Jordan in fostering a conducive operating environment that facilitates the effective delivery of humanitarian assistance (both material
and protection).

Daily responsibilities will depend on the individual’s background, duties may include but are not limited to:

• Supporting the Information and Communications Technology Unit (ICTU) which is responsible for providing comprehensive ICT support to integrated OCHA office in Jordan.
• Assisting in Installation and maintenance of Desktops, Laptops and Printer hardware and software (computer equipment standards).
• Assisting in technical support for Workshops and meeting Facilities.
• Assisting in the infrastructure for enterprise resource planning applications and other office automation applications.
• Assisting in Internet access and file-sharing services; email and groupware services
• Assisting in security for application and server data together with protection for the computer environment from viruses and similar threats; business continuity and disaster recovery.
• Assisting in the inventory management of ICT equipment and supplies.
• Supporting to helpdesk services.
• Performing other duties as assigned.

Competencies

COMMUNICATION:
speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed.

TEAMWORK
Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

CLIENT ORIENTATION:
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets time line for delivery of product or services to client.

Education

To qualify for an internship with the United Nations Internship Programme, applicants must meet one of the following requirements:

(a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or,
(b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent).

Students who have completed the academic year prior to the final year of a first university degree but have not yet commenced to the final year are eligible for the internship programme but must provide proof of their continued enrolment. The University degree must be in the area of Information and Communication technology, Computer Science or related field.

Applicants should be computer literate in standard software applications; have a demonstrated keen interest in the work of the United Nations, a personal commitment to the ideals of the UN Charter and have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes willingness to understand and be tolerant of differing opinions and views.

Work Experience

No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

Languages

English and French are the working languages of the United Nations Secretariat. For this internship, fluency in English (both written and verbal skills) is required. Knowledge of Arabic is desirable.

Assessment

Candidates will be assessed based on their Personal History Profile (PHP). Individual interviews may be conducted by the Hiring Manager directly for further consideration. A complete online application (Cover Note and Personal History profile) is required. Incomplete applications will not be reviewed.

The Cover Note must include:
– Title of degree you are currently pursuing.
– Graduation date (when will you be graduating from the programme);
– IT skills and programmes in which you are proficient.
– Explanation why you are the best candidate for the internship position.

In your Personal History Profile, be sure to include all past work experience, if any; IT skills and three (3) references. Due to the high volume of applications received, ONLY successful candidates will be contacted.

Special Notice

Applicants are encouraged to apply for internships which relate directly to their studies and/or skills and expertise. Applicants are asked to please indicate preferences which best match her/his suitability and do so carefully in order to enhance the value of the internship for both the intern and the receiving UN department.

A person who is the child or sibling of a staff member shall not be eligible to apply for an internship at the United Nations. An applicant who bears to a staff member any other family relationship may be engaged as an intern, provided that he or she shall not be assigned to the same work unit of the staff member nor placed under the direct or indirect supervision of the staff member. For purposes of this advertisement, “child” means (i) the child of a staff member; (ii) the child of the spouse of a staff member (stepchild); and (iii) the spouse of a child of a staff member or a staff member’s spouse (son- or daughter-in-law). “Sibling” includes the child of both or either parent of a staff member and the child.

In line with the United Nations internship programme, the Office for the Coordination of Humanitarian Affairs-(OCHA) internship provides a framework by which students from diverse academic backgrounds gain exposure to the work of the United Nations through assignment to offices within the Secretariat. The Programme endeavours to attract qualified. students, offering them an opportunity to enrich their educational experience through exposure to the work of the Organization. Equally, it provides the Office with the assistance of students specialized in various professional fields. The internship is an unpaid and fulltime opportunity, and the intern must adhere to the established official weekly working hours of the duty station where it is based with one hour for a lunch break.

Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation/living expenses and medical insurance for the entire duration of the internship are the responsibility of interns. The United Nations accepts no responsibility for the medical insurance of the intern or costs arising from injury, illness or death that may occur during an internship. The Internship Programme is full-time, though it may be undertaken through a combination of in-country and remote modalities, depending on the circumstances of the candidate.

Qualified individuals may apply directly to this and other opportunities with the United Nations Secretariat at or https://careers.un.org.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.