Org. Setting and Reporting

If you are passionate about making a lasting difference for Palestine refugees, an internship with UNRWA will give you the opportunity to obtain training and support in matters and issues relating to the UNRWA mandate and areas of operation within the Department of Internal Oversight Services (DIOS) UNRWA-HQ. DIOS consists of the Investigations Division, Evaluation Division and Audit Division. The intern will support the Central Intake Unit (CIU) within the Investigation Division.

The internship is unpaid and full-time. The position is located in Amman and is for a duration of three months, with the possibility of extension up to six months, depending on the needs of DIOS.

Responsibilities

In support of the CIU within DIOS, potential areas of work that the intern will be asked to support will include:

– Summarizes allegations and, where necessary, conducts review of complaint information or cases to be reviewed by the Intake Committee;
– Assist in handling complaints received via UNRWA Hotline and ensure appropriate management of files;
– Assist in drafting assessments into allegations of misconduct as assigned by the head of the Central Intake Unit;
– Assist in researching, reviewing, and proof-reading investigative/legal material as required;
– Assist with investigative duties as assigned by the head of the Central Intake Unit;
– Perform any other task as may be required.

Competencies

Professionalism:
– Possesses excellent research and analytical skills;
– Is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
– Shows persistence when faced with difficult problems or challenges;
– Ability to work under pressure

Communication:
– Sound oral and written communication skills in English;
– Tailors language, tone, style and format to match the audience;
– Demonstrates openness in sharing information and keeping people informed.

Teamwork:
– Works collaboratively with colleagues to achieve organizational goals;
– Solicits input by genuinely valuing others’ ideas and expertise, is willing to learn from others;
– Ability to work effectively and collaboratively within a team environment;

Education

At the time of application, applicants must meet one of the following requirements:

– Be enrolled in the final academic year of a first university degree program (bachelor’s level or equivalent);
– Have graduated with a university degree.

For this internship, the relevant areas of study may include, ethics, law, human resources management, language, communication, business administration.

In addition, applicants must meet all the following requirements:

– Be computer literate in standard software applications.
– Be able to demonstrate keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter of the United Nations.
– Be able to demonstrate the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes tolerance of differing opinions and views.

Work Experience

No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

Languages

Fluency in spoken and written English is required. Knowledge of Arabic is desirable.

Assessment

Successful candidates will undergo an exam followed by an interview to test their verbal and written skills related to the functions detailed above.

Special Notice

This opportunity is open to both local and international applicants. Further, this opportunity will be office-based in UNRWA Headquarters, Amman.

A completed online application including cover note and Personal History Profile (PHP) is required. Incomplete applications will not be reviewed. Please do not attach your resume or CV.

The cover note must include:
– The dates of your availability;
– Relevant degree programme;
– Graduation date;
– List the IT skills and programmes that you are proficient in;
– Explain why you are the best candidate for this internship, including any relevant experience;
– Explain your interest in the UNRWA Internship Programme.

In your online Personal History Profile, please include all past work and academic experience.

Interns are not financially remunerated by UNRWA. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns will be solely responsible to secure visas. UNRWA may assist by providing them with visa support letters.

At the stage of acceptance of an internship placement, interns must prove to the satisfaction of UNRWA that they have adequate medical and accident insurance coverage prior to commencing the placement.

The purpose of the internship program is not to lead to further employment with UNRWA but to complement the intern’s studies. Therefore, there should be no expectation of employment at the end of the internship.

Due to the number of applications, only short-listed candidates will be contacted

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.