Result of Service

Developed a detailed inception report specifying expected report structure and contents.

Conducted an inception meeting to discuss key issues to be considered in the consultancy.

Submitted As-Is (current state) Business Process Assessment Report.

Submitted a final report highlighting critical areas of process improvement in crime management.

Work Location

Home-based with travel to Uganda

Expected duration

September – December 2023

Duties and Responsibilities

Background of the assignment:

United Nations Office on Drugs and Crime (UNODC) is the Office of the UN Secretariat mandated to assist Member States in countering and preventing illicit drugs, crime, corruption, and terrorism. As part of its efforts to support the Criminal Justice Programme in Uganda, UNODC is collaborating with Justice institutions to strengthen e-justice systems under a five-year programme of Strengthening Crime Prevention and Criminal Justice in Uganda.

Digitally transforming policing processes within the Uganda Police Force (UPF) is a critical success factor that will set the stage for a formidable business case in the execution of the UPF’s constitutional mandate to protect life and property, prevent and detect crime, keep law, and order, and maintain overall Security and Public Safety in Uganda.

Currently, the process of data and information collection, processing, analysis, and dissemination (sharing) in the Uganda Police is largely manual due to the lack of digital tools and platforms to facilitate the capture, analysis and sharing of information in a highly dynamic and complex policing environment.

The proposed digitally driven crime policing environment (ePIS) is a significant technological makeover of the current manual information system designed to digitalize the entire process of collection, processing, analysis, and dissemination (sharing) of data and information.

The Electronic Policing Information System (ePIS) programme identifies game-changing strategic interventions that will drive the Police forward through business process reform; automation of case management processes; development of enabling infrastructure and development of internal human resource capacity (digital skilling).

UPF’s Strategy is to harmonize all existing, ongoing, and future initiatives geared at leveraging technology by eliminating digital silos, streamlining processes, and enabling joint workflow in all UPF functional domains that have a stake in crime management.

Therefore, the overall goal of the ePIS programme is: To design, develop, deploy, and operationalize an Electronic Policing Information System (ePIS) for the management of policing data and information in all Policing regions, divisions, districts, stations, and specialized units/departments countrywide.

It is against this background and context that the Uganda Police Force with support from UNODC requires a comprehensive review and assessment of crime management business processes (at strategic, tactical, and operational levels) to set the stage and foundation for the implementation of various digital interventions under Electronic Policing Information System (ePIS) programme.

Purpose of the assignment:

The consultant is tasked to carry out an analytical review of the current crime management business processes in the Uganda Police Force by identifying gaps and areas for improvement through automation, and systems integration (data/information sharing).

Specific tasks to be performed by the consultant:

The consultant will work under the overall supervision of the Head of the Office, UNODC Uganda, direct supervision of the Programme Management Officer, in performing the following substantive duties and responsibilities:

a) Undertake a comprehensive end-to-end business process mapping for identified core policing business processes around crime management in selected (representative) policing sites in the country by critically analyzing information flows, gaps, and problem areas.
b) Identify existing formal and informal practices that cause delays in case management and case backlogs.
c) Undertake a strategic assessment of the existing business processes to identify gaps, disconnects, and inefficiencies and how this impacts policing service delivery.

Qualifications/special skills

Advanced university degree (Master’s degree or equivalent) in business analysis; law and human rights; public policy, or related discipline is required. A first level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

At least five (5) years of professional experience in documenting and analyzing functional procedures and workflows, business process modelling, mapping, and re-engineering; and definition and evaluation of user requirements in the design, development, and operationalization of large-scale information systems is required.

Proven extensive experience working on government and public reform programmes is required.

Experience in leading and/or coordinating and/or managing projects on business process mapping and re-engineering in public sector reform programmes is desirable.

Must have proven working experience in the design and implementation aspects of the JLOS e-Justice programmes and business processes in Criminal Case Management (preferably in institutions that make up the criminal justice chain) is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this post, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.