OBJECTIVES OF THE PROGRAMME

The Office of Internal Oversight Services (IOS) reports to the Director-General and is responsible for internal audit and investigations services to WHO and its affiliated entities. IOS has the sole responsibility for the conduct of investigations within WHO. The IOS Investigation Unit (INT), under the supervision of the Head Investigation, manages and conducts assessments and investigations into allegations of misconduct, such as fraud, theft and embezzlement, corruption, abuse of privileges and immunities, sexual exploitation and sexual abuse, sexual harassment, workplace harassment and abuse of authority/abusive conduct, retaliation on whistleblowers, or other acts or omissions in conflict with the general obligations that involve WHO staff and other personnel. INT also investigates allegations of fraud and other financial irregularities committed by contractors, implementing partners, and other third parties, deemed to be detrimental to WHO. In addition, INT may undertake proactive investigations in high-risk areas that are susceptible to fraud, corruption and other wrongdoings.IOS conducts investigations in accordance with the Uniform Principles and Guidelines for Investigations endorsed by the 10th Conference of International Investigators, with the WHO Legal Framework for Addressing Non-Compliance with the United Nations Standards of Conduct, and with the IOS Investigation Guidelines, as relevant.

DESCRIPTION OF DUTIES

1. Under the supervision of the Team Lead – Operations Support & Data Analytics, the Investigation Analyst – Operations Support and Intake will be responsible for:

2. Intake and Case management Monitor all IOS reporting mechanisms and support timely intake, acknowledgment, and processing of allegations.

3. Support update and maintenance of the IOS case management system including monitoring of end-to-end processes against relevant performance indicators.

4. Review and assess allegations received, including analysis of jurisdictional authority.

5. Obtain and analyze documentary and electronic evidence, conduct investigative research and determine the appropriate presentation of preliminary assessments / results.

6. Prepare, plan and conduct interviews of staff and other involved parties, obtain and analyze 7. potential documentary and electronic evidence, conduct investigative research.

7. Prepare recommendations for prioritization, proposed course of action and/or resolution of allegations.

8. Undertake preliminary assessments of allegations and, when necessary, obtain additional information to determine materiality and likelihood of resolution of the allegations.

9. Conduct risk-based prioritization of allegations and propose actions for disposition of cases to the Team Lead.

10. Produce high quality draft case assessments, closure and referral notes and other investigation documents.

11. Reporting contribute to IOS periodic reports on the status and results of investigations, including case management statistics to internal and external stakeholders as required;

12. Assist in developing tools and processes for the analysis and presentation of reports to internal and external stakeholders.

Other tasks:

1. Support the development of tools and standards to be used by the Investigations Function.

2. Support the ongoing development of professional practices within IOS.

3. Participate in the implementation of the IOS learning and training development plan.

4. Perform other assignments or tasks as determined by Team Lead OSDA and Head of Investigation.

REQUIRED QUALIFICATIONS

Education

Essential:
A first level university degree in law, investigations, management, finance, audit, or a directly related field relevant to the position.

Desirable:
Formal professional training in a comprehensive range of investigation-related areas is an advantage.

Experience

Essential:
1. A minimum of 2 years of professional work experience in contributing to/or conducting investigations and assessments in the field of investigations.
2. Demonstrated international exposure.

Desirable:
1. Field experience in complex and challenging operating environments
2. Experience in the UN or other international organizations.

Skills

1. Strong technical skill and knowledge in operations support and data analytics and how it relates to investigations.
2. Knowledge of investigation principles, especially in the area of administrative fact-finding investigations.
3. Ability to perform in accordance with relevant professional standards for administrative investigations.
4. Demonstrated skills using Investigation software (case management /information management systems environments)
5. Ability to develop or adapt tools to facilitate the functioning of an investigation unit.
6. Attention to details and ability to record data in a case management system with a high degree of precision and reliability.
7. Ability to extract, analyze, and report on data related to investigations.
8. Ability to analyze and synthetize information.
9. Ability to perform a basic legal analysis of allegations, based on WHO’s internal rules to determine what type of misconduct may be reported.
10. Sound judgement and ability to assess the risks represented by specific allegations and flag particularly sensitive matters.
11. Ability to focus on client results and impacts.
12. Anticipates evolving client needs.
13. Ability to structure information in writing.
14. Ability to write clearly and concisely.
15. Skills developing or maintaining Case Management Systems and familiarity with forensic tools and analysis techniques is desirable.
16. Ability to communicate effectively with internal and external stakeholders.
17. Ability to draft quality, concise, professional emails and memos.
18. Knowledge of inter-governmental governing processes;
19. Strong knowledge of UN system policies, rules, regulations and procedures is highly desirable.

WHO Competencies

1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
4. Ensuring the effective use of resources
5. Producing results

Use of Language Skills

Essential:
Expert knowledge of English.

Desirable:
Intermediate knowledge of French.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 50,377 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3451 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO’s operations please visit: http://www.who.int.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
  
  
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs.
  
  
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to [email protected]
  
  

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

• In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click the link for detailed guidance on completing job applications: Instructions for candidates