Save the Children Canada is a member of Save the Children International, a federation that works in more than 120 countries worldwide delivering programs focused on health and nutrition, education, child protection, child poverty, humanitarian response, and child rights governance. As the world’s leading independent organization for children, Save the Children’s vision is a world in which every child attains the right to survival, protection, development and participation.

YOUR IMPACT

Responsibilities include (but are not limited to):

Infrastructure and Network Support

• Administer SCC’s Office 365 tenant, including configuration, access controls, and user management
• Administer the IP telephony system, including configuration, access controls, and user management
• Administer SCC’s Azure tenant, including configuration and server management
• Administer on-premise networking appliances and physical servers
• Maintain up-to-date inventories of all IT assets (software, hardware)
• Support organization-wide patch management and security update processes and tools for end-user devices
• Support the development, execution and maintenance of enterprise-wide Business Continuity and Disaster Recovery Plans
• Support the development, execution and maintenance of a cybersecurity plan

Advisory Support 

• Support other departments with respect to addressing their IT needs (e.g. evaluation of technology solutions, use of existing technologies to improve efficiency, etc)
• Recommend changes to SCC’s existing IT infrastructure to ensure it meets the ongoing needs of the organization

Policies and Procedures

• Support the development, implementation, and update of new and existing IT policies and procedures
• Support the development of training materials, and the and delivery of training to staff
• Maintain SCC’s IT knowledgebase, ensuring staff have access to documentation to support their usage of organizational software and technologies

Vendor Support

• Liaise with vendors and provide project management support as necessary to ensure projects remain on track, including facilitating the gathering of information and responses to queries from SCC staff
• Work closely with vendors to ensure service delivery standards are being met, and escalating concerns to the Head of IT as necessary

WHAT YOU BRING

Qualification, Knowledge & Experience:

• Completion of post-secondary education (diploma or degree) in Information Technology
• 4-6 years in a similar function or position

• Relationship management skills including the ability to listen, build rapport and manage client expectations (often across different geographies).
• Demonstrated commitment to customer service.
• Knowledge of Microsoft Azure, including resources, services, and management.
• Knowledge of Microsoft 365, including Office, SharePoint Online, and Teams
• Knowledge of Microsoft Windows, including Active Directory, Microsoft SQL Server
• Understanding of cybersecurity (e.g., firewalls, intrusion detection and prevention, threat analysis)
• Understanding of network architecture, equipment, and best practices
• Experience in vendor and contract management

• Expertise in project management and the ability to manage multiple projects simultaneouslyMust adhere to Save the Children’s Child Safeguarding policy and protocols

WHAT WE OFFER

This position salary range between $58,802.00 – $74,562 CAD depending on skills and experience. In addition to this, our employees will have the following package of additional benefits:

• Comprehensive benefits package for you and your dependents available in three months after employment.
• Hybrid workplace, and flexible work hours to support employee wellbeing and productivity.
• Coordinated benefits for your partner paid by Save the Children Canada.
• Full access to a Linkedin Learning account
• Confidential Employee Assistance Program services available to you and your dependents from your first day of employment.
• Discounted rate for a GoodLife membership.
• Organization-wide membership with Headspace.
• 3 weeks of annual leave.
• In addition to annual leave, we offer a December 24 – January 1 office closure (SAVE Days) so we can all recharge simultaneously.
• Paid 3-day-personal days.
• Paid 2-day-float days.
• Paid 10-day-sick leave.
• Parental leave top-up.
• Employer contributions to group pension plan.
• Learning and development opportunities and specialized training.

We are committed to a transparent recruitment process with approximate timelines for the various stages in the process so that you can plan and manage expectations as you navigate your job search.

• Application collection: July 4, 2023 and onwards
• Preliminary Discussions with Human Resources: Week of July 17
• Interviews with the Hiring Manager & Hiring Panel: TBD

HOW TO APPLY?

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

SCC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources (416) 221-5501