Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified IT Assistant.

About the job

Under the line management of the Head of Support Services, the IT Assistant is responsible for the day-to-day management of the IT infrastructure while supporting improvements in DRC’s IT sector. This includes assistance in providing technical support and planning support to future initiatives to increase the in-country capacity.

Your main duties and responsibilities will be:

The IT Assistant responsibilities will include, but not necessarily be limited to, the following:

Critical Tasks:

• Adherence to DRC Information and Communication Technology (ICT) policies, guidance, and procedures
• Ensure a unified network and computer setup for all DRC offices.
• Ensure software, hardware and network installs, re-installs, upgrades, moves, changes, and relocations are planned and implemented when necessary and as required.
• Collaboration with colleagues in HQ to be in sync with DRC policies and ongoing projects in IT Department globally.
• Collaboration with external stakeholders to assure the smooth operation of IT services and equipment.
• Explore and recommend cost effective ICT and digital solutions according to support services and programme department’s needs.
• In cooperation with HoSS budgetary forecast meetings for ICT might be held on regular and supporting ICT-related procurement including researching solutions, making recommendations for product purchases, and participating in tendering process.
• Maintain overall responsibility for all IT Licenses and equipment ensuring the best value for money.
• Provide daily User support to DRC colleagues and maintain documentation for Troubleshooting.

Extended Tasks

• Monitor the internet connection and bandwidth, ensuring that Service Level Agreements are adhered to.
• Implement field assessment / feasibility studies on any ICT country-wide initiative, to ensure its practical viability in the field.
• Identify opportunities and recommend solutions that will improve current organizational processes.
• Ensure system security including all DRC networks, servers, and computers always free of virus and malicious code

About you

To be successful in this role we expect the following:

• Minimum of 1 year working in IT roles at similar or equivalent level.
• University or professional degree in information technology, computer systems, or a related field
• Fluency in English, both written and verbal
• Fluency in Greek
• Proven technical ICT management expertise.
• Knowledge and experience with ICT tools as: O365, Windows 10, Antivirus Software, Power BI, Networking, TCP/IP, LAN/WAN.
• Knowledge or experience of ICT tools and solutions.
• Ability to contribute individually to greater goals.
• Ability to be proactive and work systematically.
• Flexibility and ability to cope with change.
• Ability to cope with high workload and under pressure.
• High business ethics.
• Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment.

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length:

• Contract Length: Fixed Term Contract under Greek Labor Law
• Part-time employment: 4 hours a day, 80 hours per month (Exact work schedule and employment modality are open to negotiation)
• Designation of Duty Station: Athens (Country Office)
• All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)
• DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

Application process

Are you interested? Then apply for this position online: www.drc.dk/about-drc/vacancies/current-vacancies All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

Closing date for applications: 24th of April 2023.

The screening process for this position is on rolling basis, so early submission of applications is encouraged. DRC reserves the right to close the vacancy once a suitable candidate is identified.

For further information about the Danish Refugee Council, please consult our website drc.ngo.