IT Assistant
JOB DETAIL
OVERVIEW
Parent Sector : Field Office
Duty Station: Bangkok
Job Family: Computer Sciences / Information Technologies
Type of contract : Non Staff
Level : Level 2
Duration of contract : Initial three (3) months probationary period; renewal subject to satisfactory performance and availability of funds
Recruitment open to : External candidates
Application Deadline (Midnight Bangkok Time) : 02-OCT-2023
UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism
Only candidates entitled to work in Thailand may apply
OVERVIEW OF THE FUNCTIONS OF THE POST
Under the authority of the Director of the United Nations Educational Scientific and Cultural Organization (UNESCO) Multisectoral Regional Office in Bangkok, and direct supervision of Head of Executive Office, working in close collaboration with the UNESCO IT team, the IT Assistant provides technical support to the Office.
The Position focuses on IT support, local IT operations, user and desktop support (hardware and software), and helpdesk. Performs various information technology support duties to ensure the smooth delivery of corporate IT services. Monitors, operates, coordinates, and assists others in IT support and operations.
The incumbent is responsible for understanding the corporate setup, rules, regulations, and policy and fulfilling all the needed competencies, skills and certifications.
Key functions, accountabilities and related duties or tasks include:
1. Provide first-line desktop support to users regarding hardware, software, and network/internet issues.
2. Attempts to resolve as many incident calls as possible or service requests on initial contact.
3. Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
4. Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
5. Provides basic training to end-users on using standard UNESCO systems and applications.
6. Logs all actions in the automated tracking system, including site survey information, steps taken to resolve or complete tasks, problems encountered, status, etc.
7. Escalates problems/tasks to the appropriate parties by established procedures.
8. Detects problem patterns and recommends solutions.
9. Keeps abreast of developments in technology in the UN and the industry in general.
10. Assists in performing software distribution updates, scripting, testing and support.
11. Assist the National ICT Officer in exercising the ICT accountabilities in the country to maximize ICT efficiency and effectiveness and promote the use of ICTs to advance UNESCO’s mission.
12. Performs other related duties as required.
Long Description
Long Description
COMPETENCIES (Core / Managerial)
–
REQUIRED QUALIFICATIONS
Education
- Completed secondary education or Bachelor’s Degree of Computer Science or related fields.
Work Experience
- Minimum four (4) years of relevant experience (with secondary education), or minimum one (1) year of relevant experience (with Bachelor’s Degree) of full-time IT support is required.
Language
- Excellent knowledge of English and Thai (spoken and written).
Skills and competencies
Skills and competencies
- Windows Server/Desktop, Linux.
- Network infrastructure and security.
- MS Office applications.
- Basic knowledge of Adobe Creative Cloud products.
- Fluent with audio-visual equipment
DESIRABLE QUALIFICATIONS
Education
- Bachelor’s Degree in Computer Science or related fields.
- An advanced university degree is required in computer science, software engineering, information technology management, business administration, or another relevant technical field.
- Certification – MCSA: Windows and MCSE: Desktop Infrastructure or equivalent.
Work Experience
- Experience with online ticketing systems
- Experience with Microsoft Administrative Tools (Intune, SCCM, Active Directory, Print Management etc.)
- Experience with Microsoft Office 365 Products and their support
- Experience with International and High-Level Conference setup and support
Language
- Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish)
SELECTION AND RECRUITMENT PROCESS
Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.
The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview.
UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.
Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.
Footer
UNESCO applies a zero tolerance policy against all forms of harassment.
UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States (last update here) are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.
UNESCO does not charge a fee at any stage of the recruitment process.
