JOB PURPOSE

The IT Business Systems Technical Lead (TL) is responsible for the secure and reliable operation of computer systems, related applications, hardware, and software specifically relating to Business Systems (such as D365, Oracle, Concur and Power BI). This role leads on project technical work including upgrades to current systems, implementations of new systems and introduce system improvements where required. A general willingness to learn new technology, being able to cover a broad range of technologies and business processes.

You will actively monitor and maintain Amnesty’s Business Systems infrastructure both on-prem and cloud based, assuring reliable operation of computers systems, software applications and integrations. Experience in incident and problem management will also be required.

ABOUT YOU

You will be comfortable working alongside stakeholders within the Information and Technology (I&T) team and beyond, with an ability to communicate complex technical issues clearly and concisely. You will be able to define architecture for a system as well as carrying out system configurations, and will have a keen interest in the work of Amnesty and understand the implications of internal I&T services and capability in support of our platform for human rights change and activism across the globe.

MAIN RESPONSIBILITIES

• Delivery of technical activities to support the patching and updates of Applications managed by the IT Business Systems team, with the aim of bringing these capabilities internally within the next 12 months
• Implement, manage and maintain integrations between applications
• Continuous improvement of the reliability, performance, and user experience of I&T services
• Take ownership over technical areas, work with third party services, suppliers and the systems team to provide technical recommendations to senior staff
• Responsive to tickets that are escalated to the IT Business Systems Team and proactive about solving problems

SKILLS AND EXPERIENCE

• Sufficient experience working in an IT Systems Administrator role
• Demonstrable experience in Windows environments at an enterprise level – Active Directory, administration, and backup
• Demonstrable experience monitoring and operating enterprise cloud infrastructure – ideally Azure, such as Virtual Machines and Dynamics 365 Environments
• Good knowledge of the following: Windows Active Directory Dynamics 365 Environments and Microsoft Life Cycle Services (LCS)
• Ability to diagnose, identify and troubleshoot technical issues quickly and correctly
• A strong working knowledge of PowerAutomate/PowerApps is essential

Please see the attached job description for more information on responsibilities, skills and experience required.

What We Offer:

At Amnesty International, we are passionate about what we do and we are proud of our achievements as a movement. To compensate our employees for the critical work they do, we reward them through a combination of an attractive and sector competitive salary and benefits package, high levels of engagement and involvement, and a commitment to employee development.

• 37 days annual leave (inclusive of public holidays and grace days)
• Hybrid working environment – The standard working week at Amnesty International is 35 hours
• Pension Contribution Scheme – with an employer contribution of 8% of your gross annual salary, in addition Amnesty International will match individual contributions of up to 3%. Making a total employer contribution of 11%
• Life Assurance
• Annual salary review
• Opportunity to join our cycle-to-work scheme
• Interest-free season ticket loans for travel to work
• Contribution towards the cost of eye tests and glasses
• Access to Linkedin Learning
• Employee Assistance Programme

What we hope you will do next:

If you are passionate about human rights and want to use your skills, knowledge and experience to change the world then we would encourage you to click ‘Apply for this Role’ below.

Freedom, Justice, Equality. Let’s get to work.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Amnesty International is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with the team by [email protected]