The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

ROLE PURPOSE

The purpose of the job is to provide technical support for users and to manage and administer local IT infrastructure and corporate systems under the direction of the Operations and Security Manager.

DIMENSIONS OF THE ROLE

Under the guidance of the Operations & Security Manager, the IT Coordinator is responsible for implementing all IT operational plans, IT disaster recovery plans, security, and access control for data and network devices. He/she will plan and manage the CO technical services ensuring reliability of the IT infrastructure and adherence to all corporate processes.

ACCOUNTABILITIES

ICT Strategy, Planning, and Policy Support
• Ensure adherence to corporate ICT standards at the Country Office.
• Participate actively in the preparation of ICT strategy and annual work plan and ensure its implementation.
• Ensure Plan ICT policy, procedures, and guidelines are implemented effectively.
• Align Country IT Operations and design to global operational standards.
• Plan and determine the design and capacity requirements for Servers, desktops, laptops, printers, internet bandwidth communications, and local area networks equipment like routers, switches, and firewalls and Design and right-sizing Mobile communications working tools;
• Monitor the IT team performance and delivery of objectives as per Country Strategy, if applicable.

Management and Implementation of ICT Infrastructure
• Ensure availability and reliability of the IT infrastructure, applications, data security, and connectivity.
• Manage plan corporate systems like SAP (ERP), office 365, and ADDS.
• Provide first-line support, network and systems administration, troubleshooting, and maintenance of corporate applications to ensure smooth ICT operations.
• Monitor IT hardware, LAN, and connectivity.
• Implement security of data, network access, and backup systems.
• Coordinate activities for SAP Systems Data Cleansing and migration to ERP preparations.
• Manage Third Party Service contracting, design, deployment planning, and maintenance services.
• Manage user access to Plan Intranet, SharePoint, Planapps, and Workplace.
• Provide technical input to IT contracts for third-party services such as Internet Service Providers, hardware repairs and maintenance contracts, Telephone and Local Area Network deployments and maintenance, and power backup solutions deployment and maintenance.
• Provide guidance to the organization on IT investments or technology migrations.
• Undertake Corporate Systems and User Administration tasks for all Corporate Systems (SAP, SAP BI, HRIS, SharePoint, Intranet, Global Active Directory).
• Design and implement successfully new automation, digital, and innovation systems.

Systems Management and Reporting
• Provide a timely ICT disaster recovery to ensure business continuity.
• Oversee the Global Active Directory User Creation and Management
• Provide regular reports on Network security implementation and performance, ICT systems management, ICT security incidents, systems utilization, and hardware and software usage.

Capacity Building and Support
• Support and conduct training and induction sessions to Plan Lebanon staff on new policies, standards & procedures.
• Enhance the capacity of staff on digital skills and new systems.
• Oversee the delivery, continuity, information security, risk management, and effective support of IT infrastructure and systems including desktops, laptops, servers, printers, routers, switches, Corporate Applications, and software licenses (e.g., Microsoft Office, Microsoft Office Projects, Microsoft Windows Professional, Microsoft Windows Server, Microsoft SQL Server).
• Provide first-line support, advice, and solutions to IT users in relation to the application, data, and business process issues, ensuring all issues are resolved in a timely fashion.

Risk Management
• Manage the risk register and track the progress of agreed actions to mitigate risks.
• Identify areas of risk by providing regular analysis of IT infrastructure Plan regulations to mitigate these risks.
• Ensure that system security and organizational compliance, processes, and procedures are in place and properly maintained at the Country Office.
• Monitor actions taken to address weaknesses identified through partner due diligence.
• Monitor the network security and supervise the entire network system of the Country Office.
• Manage the inherent IT risks of the Country Office.

Safeguarding and Compliance with Plan values and policies
• Promote and abide by internal policies and procedures including but not limited to child protection policy, gender equality policy, code of conduct, data privacy, and mandatory reporting responsibility.
• Ensure that there are protocols and systems to monitor child protection in all issues of information technology at the Country Office level.
• Apply the knowledge required for the role, the complexity of problems handled & the degree of investigation, analysis, & creative thinking required to solve them.
• Ensure that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

KEY RELATIONSHIPS

• Internal: Operations & Logistics Department, Plan Staff
• External: Providers & Dealers

TECHNICAL EXPERTISE, SKILLS, AND KNOWLEDGE

Demonstrable knowledge and understanding of:
o Embrace Child-centeredness, Child Protection, Community participation, and partnership
o Manage customer relationships and service
o Capability to communicate ideas and technical information to a non-technical audience
o Promotes high performance by all staff
o Networking, sharing information and best practices
o Works collaboratively as a team player, listens actively, and values contributions
o Self-management and personal accountability

Qualifications and Experience
o A degree or equivalent in Computer Studies with 2 years of working experience in computer studies with 3 years of working experience
o At least 3 years of experience supporting LANs, SQL Server, and email server administration
o Experience in Microsoft Server administration
o Experience in managing and implementing information systems and supporting technologies
o Proven ability and experience in setting up LANs and telecommunications networks

Skills
o Capability to coordinate and cooperate within interdisciplinary teams
o Able to prioritize work effectively for execution with limited resources
o Problem-solving and decision making
o Training and communication skills
o Strong analytical skills
o Working knowledge of English and the common national language

PLAN INTERNATIONAL’S VALUES IN PRACTICE

We are open and accountable
• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organization for all children, girls & young people

We strive for lasting impact
• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.

We work well together
• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners, and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

• We empower our staff to give their best and develop their potential
• We respect all people, appreciate differences, and challenge equality in our programs and our workplace
• We support children, girls, and young people to increase their confidence and to change their own lives.

LEVEL OF CONTACT WITH CHILDREN

Low contact: No contact or very low frequency of interaction

TRAVEL
• In-country travel is estimated at 30%.
• International travel may be required.

Location: Beirut

Type of Role: IT

Reports to: Operations & Security Manager

Grade: C2

Closing Date: August 13, 2023

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates.