Job Title: IT Hardware Technician

Reports to: IT Specialist

Location: Butaro Campus and Kigali office

Position Overview

The IT Facilities Technician plays a crucial role in maintaining the university’s overall hardware IT health, ensuring that students, staff, and faculty can effectively and securely use the technology needed for their daily work tasks. This position requires a combination of technical expertise and excellent problem-solving skills, to support both the IT team and end-users effectively.

Overall Responsibilities:

● Piping and cabling of Local Area Network (LAN) and the fiber across the campus,

● Ensuring that the University IT cabling plan practice comply with relevant regulations and aligns with the standard recommendation,

● Ensuring that the termination and the patching of Ethernet cables in IT Cabinet racks are properly done,

● Repairing and replacing of damaged IT, CCVT equipment and network components,

●Installing and configuringappropriate hardware and functions according to specifications,

● Key management of all UGHE IT closets,

● Providing basic audio-visual technical support to end-users and employees,

● Ensuring the IT-related physical infrastructure, such as server rooms, cabling, fiber are all well maintained and remain to the standard,

● Keeping track of IT equipment, maintaining inventory records, and ensuring that the university has an adequate supply of necessary hardware,

● Maintaining accurate and up-to-date documentation of IT infrastructure,

● Identify and undertake general maintenance tasks on the university’s printers and projectors daily,

● Escort and supervise contractors around the premises when required,

● Support in installation of IT and AV equipment during campus events,

● Support on identifying, maintaining, repairing and fixing minor hardware of computer and other assigned equipment,

● Support contractor or partners during the installation of any IT equipment in current or new campus facilities

Qualifications:

• Associate or bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3-5 years of database, network administration, or system administration experience
• In-depth understanding of computer hardware components, including desktops, laptops, servers, switches, routers, and other networking equipment.
• Familiarity with hardware installation, configuration, and troubleshooting is essential.
• Strong problem-solving skills to diagnose and resolve hardware, basic software, and network issues efficiently.
• Excellent oral and written communication skills

How to Apply

Applicants should provide: (1) curriculum vitae, (2) Undergraduate degree, (3) a cover letter discussing your interest in UGHE and relevant experience. Please upload your cover letter, personal statement, and proof of degrees attained as a single PDF file under “Additional Files” on the application page.

UGHE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Organizational Profile

The University of Global Health Equity (UGHE) is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is growing the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all. The University launched in Rwanda in September 2015 with the Master of Science in Global Health Delivery (MGHD). Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system. UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care.

In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.

Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The UGHE team seeks individuals committed to these values to join the team. Partners In Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse and Sexual Harassment:

At UGHE, we are committed to ensuring that those who benefit from our work- including community members – as well as our students, contractors, staff and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.

UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.