IT Infrastructure Engineer(P3)
JOB DETAIL
Organizational Setting
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Infrastructure Services Section (ISS) is responsible for implementing, maintaining, and administering the ICT systems and services for high availability; designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world. The Section includes three Units: Network and Telecommunications, Enterprise Systems, and Security Systems.
Main Purpose
The purpose of the position is to define and create repeatable and consistent processes in the design, implementation, and maintenance of IT Network, Storage and Server infrastructure.
Role
The IT Systems Engineer is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a client oriented service manager and operation system administrator coordinating services design and delivery; and (c) an IT project manager collaborating with other specialists in defining, planning and executing IT infrastructure related projects.
Functions / Key Results Expected
Stablish and maintain Standard Operation Procedures (SOP) to define repeatable, understandable and secure processes. Review and update IT Infrastructure related Policies that ensures the proper IT Governance.
Collaborate with other divisions in establishing high efficient automations for continuous integration and continuous deployment (CI/CD) pipelines. Expertise in modern containerization architectures as Kubernetes. Confident designing and managing infrastructure in the cloud, as for example Azure Cloud.
Feel confident managing datacentre operations, such as racking, cabling. Understand the server hardware lifecycle. Assist and give expertise in operational tasks when needed to support the hardware maintenance.
Control the infrastructure assets during their lifecycle. Handle support contracts with vendors deciding the proper service level agreement (SLA), and which assets needs to be maintained or decommissioned. Regular health check of assets and address any possible issue. Be able to investigate and resolve complex issues presented, following ITIL processes.
Design, implement and maintain highly secure network infrastructures, not only physical but also software defined networks. Understand the TCP/IP stack and define firewall rules that can operate at different levels of this stack.
Competencies and Expertise
Core Competencies
| Name | Definition |
|---|---|
| Communication | Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. |
| Achieving Results | Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. |
| Teamwork | Actively contributes to achieving team results. Supports team decisions. |
| Planning and Organizing | Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans. |
Functional Competencies
| Name | Definition |
|---|---|
| Client orientation | Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met. |
| Commitment to continuous process improvement | Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements. |
| Technical/scientific credibility | Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable. |
Required Expertise
| Function | Name | Expertise Description |
|---|---|---|
| Information Technology | Computer Operations | Extensive experience in IT Infrastructure Monitoring and Healing processes. |
| Information Technology | IT Disaster Recovery Frameworks | Extensive experience in designing, implementing, and maintaining IT Disaster Recovery Infrastructure. |
| Information Technology | IT Hardware Installation and Maintenance | Extensive hands-on experience in physical hardware installation and maintenance. |
| Information Technology | IT Network Administration | Extensive hands-on experience designing and maintaining secure networks, including on-premises and software-defined networks. |
| Information Technology | Network Security | Extensive experience in network security technologies such as web application firewalls, load balancers, and security protocols. |
| Information Technology | Systems Administration | Extensive hands-on experience administering and securing systems (cloud, backup, server and storage solutions). Understand cloud and datacenter operations. |
Asset Expertise
| Function | Name | Expertise Description |
|---|---|---|
| Information Technology | Information Technology Infrastructure Library | Extensive experience in ITIL principles and processes applied to the IT Infrastructure. |
| Information Technology | Project Management | Extensive experience handling projects in a proper way using PRINCE2 Framework. |
Qualifications, Experience and Language skills
Internationally recognized Information or IT Security Certification such CISSP, CISM, CISA or GIAC is desirable.
Internationally recognized certification in Cloud, Virtualisation, backup and storage technologies is desirable
Internationally recognized Project Management Certification such as PMP or Prince2.
University degree in Computer Science, Information Technology or a related field.
Minimum of five years of relevant working experience in designing, implementing, and maintaining IT infrastructure including the following:
Extensive hands-on experience in the IT Infrastructure area, such as server hardware, server virtualization, storage and backup solutions, cloud environments as Microsoft Azure, network design and security, data center operations.
The following skills are highly desirable: usage of scripting for automation, container solutions as Kubernetes, hyper-converged solutions, load balancers, network, and firewall technologies.
Experience working in project management using best practices methodologies such as PRINCE2 or PMP is desirable.
Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $64121 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 30009*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks’ annual vacation, home leave, pension plan and health insurance
Applications from qualified women and candidates from developing countries are encouraged
Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process
