Duty Station : Yangon Office, DRC Myanmar

Reports to : Head of Support Services (HoSS)

Direct Reports : No direct reports

Overall purpose of the role:

The IT Officer will work under direct supervision of Head of Support Services and liaise with other team members in implementing, maintaining of IT Infrastructure and assets of DRC Myanmar.

Geographic scope: Yangon (Head Office)

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country.

Responsibilities:

• Standardization of IT equipment and software in accordance with Technology point, market trend and system requirement.
• Setting up a centralized management network/server system with proper power management, user account controls, backup system and fault-tolerance, remote-management and secondary backup system.
• Implementing the proper Backup system in all offices as along with Microsoft Environment and Cloud-based system.
• Liaise with suppliers for Licensed software and IT equipment when it is needed to be purchased out of Standardization list and DRC IT framework agreement.
• Setting up an IT infrastructure which meets the requirements of ERP system and with the compliance with Operation Handbook guidelines on IT.
• Upgrade maintain and monitoring of the Network systems of the offices and dealing with Internet Service Providers for the connectivity issues and other factors.
• Basic IT knowledge sharing to staff by giving inductions to staffs when major set up is changed and by implementing and providing the mini user guidebook for staff. Training and capacity building for staffs.
• Coordination with Supply Chain staffs for the IT equipment as in purchasing, maintaining, assets and inventory. Checking and summarizing the condition of Laptops and other equipment in accordance with depreciation time limit. Perform physical and ground check for assets and inventory.
• Recording the software license keys such as Microsoft Windows and Microsoft Office and other applications.
• Frequent visits to field offices and support with IT related matters.
• Coordination with managerial staffs and IT focal persons in field office for IT related matters.
• Handling, updating, backup and trouble-shooting the Email domain.
• Manage IT staffs by recruiting and along with Technical factors also.
• Dealing with Network providers for the internet usage in residences.
• Develop the ICT Orientation based upon Global DRC operational handbook and localizing and conduct inductions for DRC staff members.
• Handling CCTV system, implementing the proper power system for office.
• Implementing PABX system for office and maintain.
• Liaising with HQ IT team for Dynamics related matters as in Microsoft Products, IT equipment and with IT infrastructure related matters.
• Helpdesk to local office and Remote helpdesk to field offices.
• Ensuring internet usage bills for DRC offices by preparing, coordinating with field office staff and Finance team.
• Liaising with External Stakeholders for Database systems.

* Any other duties relating to the nature of the job as requested by the Manager.

Experience and technical competencies: (include years of experience)

• Minimum 2 years of relevant experience in similar role.
• (I)NGO experience is preferred.
• Excellent skill in IT
• Prior experience of Microsoft Dynamix would be an asset.
• Diploma or professional degree in information technology, computer systems, or a related field
• Advanced English proficiency
• Fluency in local language

Key stakeholders: (internal and external)

• SMT
• Staff with office assets
• HQ IT contact person.
• Vendors

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

Conditions

Contract: DRC will offer the successful applicant DRC’s contract (included 3-month probation) with the possibility of extension. Salary and conditions will be in accordance with DRC’s Terms of Employment. The position is placed in Employment Band H- Non-management. This position is open for Myanmar National only.

Further information

For further information about the Danish Refugee Council, please consult our website www.drc.dk

Application and CV

Interest? Click to apply position. Please send your application, in English, no later than 25th June 2024.

CV only applications will not be considered. We only accept applications sent online.

(Applications will be reviewed on a rolling basis, and shortlisted candidates may be contacted for interview/an offer made before the advertised closing date)