The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

ROLE PURPOSE

The post holder reports to the Operations & Security Manager and responsible for the implementation of IT operational plans, IT disaster recovery plans within the Country Office and security and access control for data and network devices.

DIMENSIONS OF THE ROLE

Under the guidance of the Operations & Security Manager, the IT Officer will be responsible for implementing all IT related issues and operations within the Country Office. She/He will ensure reliability on the IT infrastructure whilst finding IT solutions in a timely manner.

ACCOUNTABILITIES

• Ensures availability and reliability of the IT infrastructure, applications and connectivity
• Provides first line support, advice and solutions to IT users in relation to application, data and business process issue, ensuring all issues are resolved in a timely fashion
• Ensure that system security and organizational compliance, processes and procedures are in place and properly maintained at the Country Office
• Provide IT support to delivering program outputs
• Facilitate information management and usage
• Increase user IT proficiency through the transfer of skills to Plan staff
• Promote and abide by internal policies and procedures including but not limited to child protection policy, gender equality policy, code of conduct, data privacy and mandatory reporting responsibility
• Ensures that there are protocols and systems to monitor child protection in all issues of information technology at Country Office level
• Application of knowledge required for the role, complexity of problems handled & the degree of investigation, analysis, & creative thinking required to solve them.
• Monitoring of the network security and supervising the entire network system of the Country Office.
• Managing the inherent IT risks of the Country Office.

• Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

KEY RELATIONSHIPS

• Internal: Operations & Logistics Department, Plan Staff
• External: Providers & Dealers

TECHNICAL EXPERTISE, SKILLS AND KNOWLEDGE

Demonstrable knowledge and understanding of:

o Embrace Child-centeredness, Child protection, Community participation and partnership
o Manage customer relationships and service
o Capability to communicate ideas and technical information to a non-technical audience
o Promotes high performance by all staff
o Networking, sharing information and best practices
o Works collaboratively as a team player, listens actively and values contributions
o Self-management and personal accountability

Qualifications and Experience

o A degree or equivalent in Computer Studies with 2 years working experience or Diploma in computer studies with 3 years working experience
o At least 3 years’ Experience of supporting LANs, SQL Server, and email server administration
o Experience of Microsoft Server administration
o Experience in managing and implementing information systems and supporting technologies
o Proven ability and experience in setting up LANs and telecommunications network

Skills

o Capability to coordinate and cooperate within interdisciplinary teams
o Able to prioritise work effectively for execution with limited resources
o Problem solving and decision making
o Training and communication skills
o Strong analytical skills
o Working knowledge of English and the common national language

PLAN INTERNATIONAL’S VALUES IN PRACTICE

We are open and accountable
• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact
• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.

We work well together
• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

• We empower our staff to give their best and develop their potential
• We respect all people, appreciate differences and challenge equality in our programs and our workplace
• We support children, girls and young people to increase their confidence and to change their own lives.

LEVEL OF CONTACT WITH CHILDREN

Low contact: No contact or very low frequency of interaction

TRAVEL
• In-country travel is estimated at 30%.
• International travel may be required.

Location: Beirut

Type of Role: Information & Technology

Reports to: Operations & Security Manager

Grade: C1

Closing Date: 7 May 2023

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates.