Founded in 1956, The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization providing direct assistance to conflict-affected populations – refugees, internally displaced people (IDPs) and host communities – in more than 40 countries around the world. DRC has been implementing emergency response projects in Tanzania since the onset of the Burundi refugee crisis in 2015 in three refugee camps in the Kigoma Region at the border with Burundi. DRC’s integrated projects for refugees, asylum seekers and host communities comprise sectors such as Camp Coordination and Camp Management (CCCM), Protection (CBP, PSN, GBV, CP and Legal), Shelter and infrastructure, and Economic Recovery.

Overall purpose of the role:

Responsible for the day-to-day management of the IT infrastructure while supporting improvements in DRC’s IT sector. This includes assistance in providing technical support and planning support to future initiatives to increase the in-country capacity, security compliance, patch management, asset management and disposal.

Main Responsibilities:

• Planning, designing, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications and domains.
• Make recommendations for new equipment and services to purchase and works with various vendors for procurement liaising with the procurement and logistics manager.
• Assist in the organization and inventory of all hardware and software resources.
• Support with the setup and installation of new laptops/ PC’s for users and test configurations prior to installation.
• Log tickets in the Service desk system for calls, requests, enquiries and incidents; allocate to the responsible personnel; and ensure that all issues are resolved and all tickets are closed.
• Provide technical support to all program and support staff and troubleshoot both software and hardware issues by performing root cause analysis.
• Provide Internet Protocol (IP) network support and troubleshoot network issues
• Monitor the internet connection and bandwidth ensuring that Service Level Agreements are adhered to.
• Monitor the availability and quality of the network connection at Bases and camp offices on a daily basis.
• Provide technical support on application software used by the programs.
• Monitor, plan, and coordinate the distribution of client/server software and service packs.
• Support set up and training for cloud storage systems – One Drive and SharePoint.
• Provide secondary support in scheduling, monitoring, and logging server backups on a daily basis.
• Safeguard DRC data, ensure compliance to all DRC IT policy standards such as IT security protocols, social media use.
• Carry out assessments on the IT asset quality, provide maintenance and recommendations on replacements.
• Assist with the procurement specifications, installation, configuration and updating of hardware and software such as memory, network cards, adapter cards and printers.
• Provide support in the management and disposal of IT assets and prepare the relevant documentation.
• Train Program staff on IT matters as required. Implement capacity building plan, including budget, in participatory way, which should include various methodologies, including mentoring, training and advice.
• Provide secondary support for the Dynamics system.
• Prepare reports on specific projects undertaken.
• Develop technology solutions upon request for the Program.
• Initiate all procurement requests for IT devices
• Manager IT services contract, payment preparation and timely contract renewal for all IT services.

Reporting

• Monthly IT status

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

Qualifications and Experience

• Minimum 5 years’ experience in IT field in a busy work environment with INGOs.
• Strong work ethic with high integrity and transparency
• Ability to work under pressure and deliver on tight deadlines.
• Strong skills and experience in using ERP system.
• Strong communication and feedback skills.
• Team-oriented.

Education

• Bachelor’s degree in Information and Communication Technology (ICT), Computer Science or related field

Languages:

• English (Fluent, written and spoken)
• Swahili (Fluent, written and spoken)

Competency profile

• Compliance and Detail-oriented
• Strong team player
• Excellent interpersonal skills, culturally sensitive and adaptable
• Flexible, enthusiastic and willing to learn from others
• Understands humanitarian issues in Tanzania, and the region
• Willing to travel to project sites in Tanzania

Position Information

Employment category: Grade H

Reporting to: Supply Chain Manager

Technical line manager: Supply Chain Manager

Direct reports: N/A

Unit/department: Supply Chain

Location: Kibondo/Kasulu

Providing equal opportunities We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.

DRC strives to attract, motivate and retain qualified national staff within its programs. As such, we strongly encourage national and diaspora candidates to apply for this position. However, candidates should take into consideration that DRC cannot employ, under an international contract, a national of the country in which he or she will be working (in this case, the United Republic of Tanzania)

Promoting high standards : DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Application and CV

Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered.

DRC only accepts applications sent via our online-application form on www.drc.ngo under JOB.