Qualifications

OBJECTIVES OF THE PROGRAMME

The mission of EPR Dakar Hub is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

The role of the OSL IT Officer is to provide technical expertise, tools, methods and means to meet the specific communication needs of the Dakar Hub EPR Pillars – EMR, EMP, HIR and OSL.

PURPOSE OF THE POSITION

As a member of the Operations Support and Logistics department at the Dakar Hub, the OSL IT Officer will conduct and support the set up and management of the Operations Support and Logistics services unit of the response, in full compliance with WHO rules and the associated Standard Operating Procedures (SOPs).

SUMMARY OF ASSIGNED DUTIES

During deployment the duty station may change, and duties may be modified based upon the technical needs of the Programme. As part of WHO emergency response team and in support to field operations implementation, the incumbent will:

•      Implement ICT protocols and guidelines issued by the Regional Office. Develop budget forecast, procurement plan and data exchange strategy.

•      Develop ICT infrastructure and, as necessary, adapt and/or develop ICT related guidelines, protocols and SOPs for use in the field office.

•      Install, configure, adapt and maintain ICT applications (hardware and software) for field office, including office automation, local area network, workstations, printers, server, antivirus…

•      Provide effective front-line technical support for the procurement, commissioning, installation and maintenance of HF/VHF equipment (e.g. VHF handheld radio sets, HF/VHF equipment in vehicles), VSAT system, GPN system (Global Private Network), high uptime connectivity and efficient access to e-Mail, Internet and Intranet.

•      Provide technical support to facilitate the establishment and maintenance of EOC and/or SHOC Room at WHO Country Office or incident site level, including technical set up of efficient audio and video conferences system.

•      Proactively collaborate with IMS technical staff at WCO/site level, ensuring and promoting information system in the areas of ICT procurement, staff support, troubleshooting, etc.

•      Ensure continuity of information flow on ICT technical challenges with Regional, Country and field offices.

•      Performs any other related incident-specific duties, as required by the functional supervisor.

REQUIRED QUALIFICATIONS

Education

Essential:

A first university degree in Computer Science, Information Communication Technology or closely related field relevant to the position. 

Desirable:

An advanced level university degree or professional qualification in ICT or Administrative field from an accredited/ recognized institute  

Experience

Essential:

At least 2 years’ related experience and exposure, in managing emergency ICT operations and/or Logistics & Administration support in international organizations/institutions, part of which in the field supporting emergency humanitarian operations. Demonstrated exposure at the international level. 

Desirable: 

Related experience with WHO, the UN system, health cluster partners, recognized humanitarian organizations or international nongovernmental organization work in the field of outbreaks and/or health emergency response. 

FUNCTIONAL KNOWLEDGE AND SKILLS

* Describe the essential knowledge and the skills specific to the position:

•         Excellent organizational and managerial skills with the ability to multitask, deliver results in time critical scenarios, identify and solve problems.   

•         Demonstrated knowledge and skills in ICT, radios HF & VHF and VSAT network setup

•         Proven ability to ensure the effective use of resources. 

•         Demonstrated ability to work in multicultural, multidisciplinary environment. 

•         Proven ability to manage diverse team across different functional areas. 

•         Excellent interpersonal skills with ability to negotiate with and convince officials with tact and diplomacy 

•         Ability to write in a clear and concise manner, and to present information to achieve desired results.  

•         Knowledge or understanding of WHO mandate and goals in the emergency incident management context. 

WHO Competencies

*1. Teamwork

*2. Respecting and promoting individual and cultural differences

*3. Communication

        4. Producing results.

        5. Ensuring the effective use of resources

Languages

–          Essential: Expert knowledge of French

–          Desirable: Intermediate knowledge of English

Other Skills (e.g., IT)

Excellent knowledge of Microsoft Office applications.  

REMUNERATION

Remuneration comprises an annual base salary starting at XOF 25,923,000 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level 

• Only candidates under serious consideration will be contacted. 

• A written test and/or an asynchronous video assessment may be used as a form of screening. 

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review. 

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. 

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. 

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. 

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply. 

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to [email protected] 

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice. 

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates. 

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. 

• For information on WHO’s operations please visit: http://www.who.int. 

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully. 

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered. 

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected]. 

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered. 

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