IT Operations Associate G6
JOB DETAIL
VACANCY ANNOUNCEMENT OPEN TO GAMBIAN NATIONALS ONLY
TERMS OF REFERENCE
Title of post: IT Operations Associate G6
Type of contract: Fixed Term
Unit/ division: Information Technology
Duty Station Banjul, The Gambia
Duration: 12 months
Why work at WFP?
SAVING & CHANGING LIVES ❤
Make a difference, the world will notice.
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future!
GLOBAL COMMUNITY 🌍
Build bridges that unite people across the world. Being part of a global, diverse and
multicultural community like WFP, will continuously expose you to new ideas and
perspectives.
UNLIMITED POSSIBILITIES 💡
Unlock possibilities you never thought you’d find.
WFP goes anywhere it is needed and does whatever it takes to get the job done.
Join us to make a difference!
For more details about WFP contractual modality and salary, please follow this link: https://icsc.un.org/
JOB PURPOSE
| To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services. |
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
- Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
- Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
- Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff.
- Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
- Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
- Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
- Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
- Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
- Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
- Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR
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Leads by Example with Integrity |
Upholds WFP values, principles, and standards
Demonstrates and encourages others to uphold the WFP values, principles and standards
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Respects others and values diversity
Values diversity using respectful and inclusive language, and encourages others to do the same
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Stays focused and calm under pressure
Stays focused and calm when under pressure and encourages others to do the same |
Demonstrates humility and a willingness to learn
Shows humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and taking up opportunities to develop |
| Drives Results and Delivers on
Commitments |
Delivers results for maximum impact
Holds self and/or others accountable for the delivery of results
|
Delegates appropriately
Delivers results against delegated tasks and seeks guidance and support where needed |
Adapts readily to change
Responds readily to change adjusting work as needed |
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| Fosters Inclusive and Collaborative | Is inclusive and collaborative
Promotes inclusive teamwork and psychological safety by sharing ideas and openly raising issues |
Gives timely and constructive feedback
Supports development for others by giving timely and constructive feedback |
Builds and shares new perspectives
Listens attentively to others to capture, learn, build and share new perspectives |
|
| Applies Strategic
Thinking |
Communicates and
fulfils WFP’s vision
Fulfils WFP’s vision and is able to explain how their objectives support the vision |
Embraces curiosity and new ways of doing things
Demonstrates curiosity, and proposes new ways of doing things when relevant |
Analyses and evaluates data
Gathers data and shares knowledge to inform team decision making |
Considers the impact of decisions
Implements decisions and asks questions to understand the impact for wider objectives |
| Builds and
Maintains Sustainable Partnerships |
Builds partnerships
Builds partnerships by seeking out opportunities to work with others |
Collaborates to
deliver common objectives
Collaborates with partners by sharing information and working together to deliver common goals |
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FUNCTIONAL CAPABILITIES:
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and
Architecture |
Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. |
| Change Implementation, Project management, Planning and
Optimization |
Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. |
| Technical Expertise | Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. |
| Service Management | Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved. |
| Client Management | Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. |
| Procurement and Contract
Management |
Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability. |
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
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- Has a minimum 6 years’ experience or more analysing service management results and development service enhancement recommendations.
- Has participated in business process re-engineering efforts and identified service management improvements.
- Has experience participating in country office procurement/budgeting process.
STANDARD MINIMUM ACADEMICS QUALIFICATIONS:
Education: Completion of secondary school education. A post-secondary certificate in the related functional area.
Language:
General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
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- Female candidates are highly encouraged to apply.
- Only shortlisted candidates will be contacted.
- Closing date for this advertisement is 21st July 2023
WFP has zero tolerance for any form of discrimination …….
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