IT Systems Technician (IT Services Design)(G6)
JOB DETAIL
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant’s location.
Organizational Setting
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA’s desktop computing environment, delivery of the IAEA’s IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.
Main Purpose
Reporting to the Unit Head, the IT Systems Technician (IT Service Design) acts as the primary operator and administrator for IT Service Design areas, including Windows endpoint management, endpoint hardware and software lifecycle management, and software updates. The IT Systems Technician (IT Service Design) is responsible for managing endpoint security solutions and administration (e.g., Defender for Endpoints), effectively handling endpoint-related projects, troubleshooting, documenting, and creating SOPs. Additionally, the IT Systems Technician (IT Service Design) actively participates in the daily operations of the IAEA’s ICT systems and engages in specialized ICT projects undertaken by the Division.
Functions / Key Results Expected
Perform specialized operational and system administration tasks related to the management of Microsoft Windows endpoints, including hardware, operating systems, and installed software.
Provide Windows client management with a comprehensive understanding of the entire hardware and software lifecycle.
Manage software updates for the operating system and applications.
Work independently in planning, preparing for, installing, configuring, and maintaining hardware and software, adhering to IAEA standards and configuration, change, and release management protocols.
Effectively manage endpoint-related projects.
Offer technical expertise and support in endpoint-related IT projects, particularly in the development, integration, and implementation of new solutions. This includes supporting technical planning, implementing specialist products, and creating/updating technical documentation.
Proactively and independently ensure the availability, capacity, performance, and security of endpoint management related services, including hardware and software, within an agreed range of key performance indicators.
Provide technical resolutions, workarounds, and recommendations for incidents and problems identified or assigned during work. This includes eliminating false positives in system monitoring functions and analysing and configuring performance/capacity aspects of ICT systems.
Competencies and Expertise
Core Competencies(Competency Framework)
| Name | Definition |
|---|---|
| Communication | Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. |
| Achieving Results | Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. |
| Teamwork | Actively contributes to achieving team results. Supports team decisions. |
| Planning and Organizing | Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans. |
Functional Competencies
| Name | Definition |
|---|---|
| Analytical thinking | Analyses information to identify cause and effect relationships and correlations. Identifies critical elements and assesses consequences of different courses of action and proposes solutions. |
| Client orientation | Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met. |
| Resilience | Maintains a high level of performance when facing pressure and uncertainty. Able to remain calm and self-controlled, and to respond logically and decisively in difficult situations. |
Required Expertise
| Function | Name | Expertise Description |
|---|---|---|
| Information Technology | Desktop Support Analysis | Advanced skills in Microsoft Intune endpoint administration (or experience with SCCM / MECM as administrator), Microsoft Autopilot configuration and deployment, and strong understanding of endpoint security and hardening tools. |
| Information Technology | End User Support | In-depth technical knowledge of endpoint security solutions and administration (e.g. Defender for Endpoints) in an enterprise IT environment. |
| Information Technology | Information Security | Strong knowledge of Information Security. |
| Information Technology | Project Management | In-depth experience in migrating, implementing cloud-based solutions, which proved to deliver concrete values to the business and managing and monitoring cloud vendors for continuous improvement in the services provided. |
| Information Technology | Systems Administration | In-depth technical knowledge of Windows 11 operating systems, including configuration, deployment, management, and troubleshooting. |
Qualifications, Experience and Language skills
- Completed secondary education – High School Diploma or Technical School
- Internationally recognized foundation certification of Project Management such as Prince2 is desirable.
- Internationally recognized certification of IT Service Management such as ITIL is desirable.
- Minimum of six years of relevant hands-on experience providing ICT technical operational support, including ICT user support, installation, configuration and maintenance of ICT systems in a large enterprise environment.
- Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
- Administrative skills testing to IAEA standard might be part of the selection process.
Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 64965 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks’ annual vacation, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/general-service-staff
General Information
- The IAEA’s paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
- Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person’s race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
- The IAEA is committed to gender equality and to promoting a diverse workforce.
- Recruitment will be on a LOCAL BASIS only.
- Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity.
- The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.
Evaluation process
- The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
- Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.
Appointment information
- Appointment is subject to a satisfactory medical report.
- Staff members may be assigned to any location.
- The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.
