The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture. CHAI welcomes applications from all qualified individuals and encourages people from historically disadvantaged groups to apply.

Position Overview:

Reporting to and collaborating closely with the Director of Global Operations, the Manager, Global Operations will play a key role in leading the execution of CHAI’s operations strategy. The Manager will serve as a thought partner to the Director, as well as play a firsthand role in supporting CHAI’s operations. The individual will provide critical support to CHAI’s overall operations, including systems strengthening, knowledge management, project implementation, organizational strategy, and fostering collaboration across the matrix. The role will work closely with country, program, and functional teams to ensure operations excellence and compliance with regulatory obligations to enable CHAI to achieve its programmatic goals.

This position could be based in the United States with flexibility to be based in a CHAI program country and requires 15-20% international travel each year.

Global Operations (~50%)

• Develop project management tools, strategies, and methods to ensure consistent implementation of CHAI policies and procedures across the matrix.
• Establish, maintain, and communicate consistent organizational policies and procedures that improve effectiveness, efficiency, and accountability.
• In partnership with other support functions ensure all relevant program and non-program countries are up to date and in compliance with respective government requirements.
• Support CHAI country start-up and scale-down operational activities, ensuring that all necessary stakeholders are effectively coordinated, and compliance requirements are met.
• In partnership with the Director maintain annual budgets and track financial expenditures.

Knowledge Management (~25%)

• Manage CHAI’s knowledge management processes using internal repositories and the consolidation, organization, and distribution of organizational-wide policies, guides, and practices.
• Support the development and implementation of CHAI Net, the organization’s intranet, and primary knowledge management platform.
• Develop cross-cutting solutions for improving internal systems for knowledge sharing and information management across the matrix.
• In partnership with global HR, and via CHAI Net, streamline and implement a structured onboarding process across the matrix.
• In partnership with programming, and via the CHAI Net, systematize e-learning documentation such as tender and proposal development tools, M&E processes, donor reporting, fundraising materials, etc.

Organizational Strategy (~25%)

• Support the Director, Global Operations on priority projects related to operations excellence, global compliance, programmatic and country operations as assigned.
• Pursue innovative and transformational approaches to integrating global operations through a customer service approach across the matrix.
• Foster collaboration both within and outside the organization to pursue industry standard approaches to global operations, risk management, compliance, and project implementation.
• Support the management and implementation of key committees such as Enterprise Risk Management (ERM), Safeguarding Committee; Diversity Equity and Inclusion (DEI) and Knowledge management.

• Passion for CHAI’s mission and values.
• Bachelor’s degree and a minimum of 6 years relevant work experience with iNGOs or private sector organizations, including both operations and programmatic teams.
• Strong diplomatic and people skills, including the ability to build professional and collaborative relationships with a range of stakeholders and drive results.
• Experience leading and managing medium to large scale projects, working effectively across the matrix, and ensuring quality outputs and deadlines are met.
• Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure, multicultural environment.
• Demonstrated strong analytical and critical thinking skills.
• Ability to communicate effectively with culturally and geographically diverse teams.

Advantages:

• Demonstrated experience with knowledge management systems, project management applications and software implementation.
• Experience living and working in a CHAI program country.
• Safety and security, risk management, and/or global operations experience.

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