Organizational Overview:

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. FHI 360’s Crisis Response team has been responding to the humanitarian emergency in the Northern Ethiopia through an integrated health, nutrition, WASH, and Protection program to improve the health of the conflict affected population.

Job Summary:

Under the supervision of the Senior MEAL Officer, the MEAL Assistant supports data collection, consolidation, and reporting to ensure data from communities and facilities are collected and compiled regularly; implements and monitors community complaints and feedback mechanisms. The MEAL Assistant mainly works on recording and monitoring feedback, ensuring that the feedback mechanisms loop is closed, and that clients are informed of decisions taken.

Accountabilities:

· Monitor MEAL standards and tools are in place and being implemented at the field level while communicating any issues or in efficiencies to the MEAL coordinator/Officer in a timely and proactive manner;

· Undertake regular field visits to assist field staff with data reporting issues.

· Assist in training staff on monitoring checklists and guidelines to measure the performance and track progresses.

· Support program field staff in the collection of activity- and output-level monitoring data during activity implementation;

· Collect data and routinely monitor project implementation and data quality verification

· Assist the MEAL Officer to ensure the databases are accurate representations of program performance across program activities;

· Participate in post distribution monitoring, quality standards monitoring as well as any other regular needs assessment to continually provide information and latest developments;

· Compile and share weekly updates monthly tabular and narrative updates on MEAL Progress;

· Assist with trainings as needed for programs and partner staff on the use of MEAL tools.

Accountability/ Complaint and Feedback Mechanism and Learning

· Work with MEAL staff and program teams to set up appropriate and functional community feedback mechanisms;

· Provide close follow up and collect client feedbacks through various channels that FHI 360 will install;

· Assist /ensure complaints and feedback are collected, recorded in a database, reviewed timely, tracked, and shared with MEAL/Program teams for a timely response, while updating the monthly accountability dashboard;

· Support the documentation and sharing of program results, ensuring sharing of lessons learnt and good practices;

Others

· Required to adhere to FHI 360’s principles and values;

· Support to ensure protection and gender sensitivity in all activities of the program;

· Undertake other additional tasks assigned by the supervisor;

Competencies:

There are 31 FHI360 development competencies. The focus for this particular job will be:

• Project Management (Planning and Time Management) – accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshal’s people, time, and resource efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.
• Problem Solving – analyzes problems, seeks input from others and considers a variety of solutions. Chooses most efficient and effective solutions with attention to the impact that solution has on other projects and tasks.
• Technical Skills and Learning – lets go of outdated processes and procedures, seeks out resources to enhance technical skills, and readily learns new industry processes, systems and products.
• Employees are expected to possess or have high potential for development of these three fundamental competencies.

Applied Knowledge & Skills:

• Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
• Must be able to read, write and speak fluent English, fluent in host country language as appropriate.
• Basic knowledge of concepts, practices and procedures with project design.
• Strong oral and written communication skills.
• Demonstrated proficiency with Microsoft Office suite software.
• Ability to problem solve and recommend corrective action as needed.
• Strong organizational and attention to detail needed to adhere to project deadlines.
• Effective communications in information shared by ensuring attention is paid to the specific components (i.e., formatting) of the communication, successful delivery and accountability for specific components (i.e., keeping timelines updated).