Contract Information

The first year of contract will be probationary with the possibility of further extension subject to satisfactory performance. This post is limited to local status* only. *Local status requires applicants to have unhindered permission to live and work in the UK.Our General Service positions are full-time and are only open to candidates with right to work in the UK. Please check your right to work before applying to this role

Salary Information

Approximately £36,143 net per annum, (subject to deductions), free of income tax in the UK. Excellent benefits including medical insurance and UN pension scheme

Purpose

Under the immediate supervision of the SI/AV Unit’s Supervisor and overall guidance of the Head of Meeting Services and Interpretation Section, the incumbent will be responsible for duties related to the operation and maintenance of the audio-visual (AV), simultaneous interpretation (SI) and hybrid conferencing systems across the range of committee rooms at IMO HQ building, and if necessary to provide support to meetings held away from HQ’sThe incumbent will also be responsible for all other administrative/logistic tasks related to the provision of meeting services including hybrid participation facilities

Duties and Responsibilities

Under the overall supervision of the Head of the Meeting Services and Interpretation Section (MS&IS) and the immediate supervision of the Supervisor of the Simultaneous Interpretation and Audiovisual (SI/AV) Unit, the incumbent will:Act as an autonomous Audio-Visual and Simultaneous Interpretation Technician across all meeting formats at IMO’s Plenary (Main Hall), smaller committee rooms, and flexible spaces used for meetings and events. The incumbent is responsible for managing their workload in the three control booths and other spaces during meeting weeks, which include regular sessions, intercessional sessions, working groups, and external hiring, in consultation with the Supervisor. Specifically, the incumbent will:Operate, test, and support all technical sound, video, and control equipment, which currently consist of: Televic Simultaneous Interpretation system, Shotoku robotic camera control, hybrid meetings platforms (including Busby automation, Zoom, RSI platforms, SLIQ Audio recording platform, and other systems.Properly setup in-person, virtual, and hybrid meetings in the system and carry out daily tests of the system’s hardware and software.During proceedings, operate audio, microphone, camera, and recording systems, monitor their status and provide technical support, as necessary.Conduct maintenance and daily set-ups of portable AV equipment, i.e. LCD sources, public address systems, media sound distribution centres, etc.Monitor systems, perform general maintenance tasks, and report potential problems to the Supervisor, providing technical insight and advice, and suggesting possible solutions to ensure the quality-of-service delivery.Liaise with, support, and coordinate with internal and external stakeholders, such as representatives of Member States and organizations, external clients, and the IMO Secretariat. This includes setting up and operating equipment, such as computers and laptops, and other media support equipment for presentations during both internal and external events.Respond to technical queries from delegations, the IMO Secretariat, and other stakeholders, and liaise with the Information, Communications, and Technology Section as needed. Develop maintenance documentation, end-user documentation, and training materials.Provide technical and administrative support to the Supervisor and collaborate with external contractors during scheduled maintenance visits in accordance with contractual terms and conditions.Oversee repairs and maintenance activities undertaken by external contractors, determine the appropriate corrective actions in close coordination with the Supervisor, and draft preventive maintenance schedules for equipment and systems.Oversee the reporting and monitoring of contractual performance for SI/AV equipment maintenance contracts placed with external providers by the Organization.Maintain the equipment inventory schedule up-to-date for all SI/AV systems.Assist with venue logistics and prepare all venues — permanently installed and temporary facilities as required for scheduled meetings. This includes setting up conference rooms prior to meetings with nameplates, stationery, audio hardware, software, etc., and assisting in the preparation of seating arrangementsMaintain and prepare interpreters’ booths, assist interpreters in familiarizing themselves with new equipment, provide instructions and training to new interpreters, report the status of the equipment in meeting rooms to the Supervisor, and organize replacements if any components need replacing.During meetings, perform various meeting room attendant duties, including distributing relevant information to the team of interpreters in a timely fashion, passing messages to delegates, and assisting the Head of Section with various administrative tasks.Perform any other tasks as required

Required Competencies

Thoroughness and excellent attention to details in all responsibilities, ensuring consistency and accuracy in delivery.Proactive and reliable approach, with demonstrated ability to organize and prioritize workloads and to work under pressure.Positive attitude and willingness to work outside normal working hours, both planned and also at short notice.Tact, courtesy and discretion under all circumstances and ability to build and maintain effective working relationship with both internal and external stakeholders.Technological awareness, the willingness and ability to keep abreast of available technology, understand the applications and limitations of technology and actively seek to apply and learn about new technology.Initiative and judgement as well as capacity to work under minimal supervision. Knowledge of the administrative and technical aspects of large meetings and events

Experience

At least five years’ experience in operating and providing first line support for sound, audio-visual, camera coverage and hybrid participation facilities for large meetings, conferences and events in international or multicultural settings is essential. Experience within the United Nations system or other international organizations performing similar functions are an asset

Education

Secondary education or equivalent is essential. Completion of technical school diploma including courses on audio and video technology and operations would be an asset. Additional qualifications in sound, video and audio-visual systems operation and electronics maintenance are an asset

Language Skills

Proficiency in English (written and oral) is essential. Working knowledge of any other UN languages, particularly French and/or Spanish, would be an asset

Others

Excellent knowledge of all media conferencing/meeting tools, including remote participation/hybrid platforms.SharePoint, Power Point and other Microsoft Office applications, and Audio-Visual IT interaction would be an asset