Under the overall supervision of the Chief of Mission and the Senior Programme Officer (MHPSS), the Operations Officer (MHPSS) and under the direct supervision of the Senior MHPSS Specialist (Hotline), the MHPSS Hotline Emotional Supervisor will perform operational duties for the MHPSS Hotline, including the provision of first line consultations over the phone and through IOM approved online platforms to war-affected people in need.

IOM Ukraine operates a well-established, toll-free mental health and psychosocial support (MHPSS) hotline serving the population affected by the war. The hotline is staffed by operators, psychologists and a psychiatrist who provide tailored and confidential support to people affected by full scale invasion to Ukraine. The hotline staff have maintained the hotline’s operation throughout the ongoing war, while themselves impacted by the crisis. IOM is seeking to urgently boost the capacity of the hotline by engaging MHPSS professionals in the Ukrainian diaspora as well those fluent in Ukrainian and/or Russian languages who are compelled to lend their capacities to support the Ukrainian population affected by the war. The hotline can be operated via the internet – hotline staff shall provide MHPSS support to hotline callers remotely online with ICT support from IOM, and in coordination with other hotline operators and staff.

3R (Response, Resilience and Recovery) Unit, MHPSS unit, IOM Ukraine;

• Advanced Degree in Counselling, Counselling Psychology, Clinical Psychology, Social Work, Psychotherapy or other related fields with at least five years of experience.
• Experience in provision of individual and group psychological services.
• Membership of a recognized relevant professional association is an asset.
• Experience in remote counselling methods.
• Experience in peer-to-peer, group and indivusal counselling necessary.
• Fluency in Ukrainian is required.
• Fluency in English is a distinctive advantage.
• Person must have positive attitude, being responsible, attentive, and with clear diction, able to work as a part of a team and independently.

No.

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.