Role and responsibilities

The M&E coordinator is responsible to oversee the operationalization of CFM within NRC Ethiopia and building on it to create a culture of accountability for the affected population. He/she will act as a focal point for all CFM related issues within the office and coordinate with programs, and support functions. The M&E – Accountability coordinator will ensure that clear, transparent rules for raising and processing complaints are established and that complaints are recorded and addressed by relevant parts of NRC Ethiopia within a reasonable timeframe.

Generic responsibilities 

• Adherence to NRC policies, guidance and procedures
• Support and contribute to the development and implementation of M&E systems, including M&E SOPs, guidance and tools.
• Participate in programme design and proposal discussions, including theory of change development, log frame design and budgeting for M&E.
• Support programme staff in planning for and executing M&E, including, data collection methodology and tools and data management, analysis and use.
• Support the implementation, dissemination and use of evaluations, assessments and monitoring data in programme development, adjustment or review.
• Contribute to organisational learning through supporting specific analysis, lessons learned and reports.
• Capacity building and training of programme staff on M&E technical and conceptual areas.
• Design and support dissemination of relevant information to beneficiaries, host communities, and relevant partners
• Supervise and mentor M&E support staff in executing M&E plans.
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC

Specific responsibilities 

• Implement and contextualize NRC East Africa and Yemen M&E framework and SOPs.
• Ensure consistency of approach at all levels in the M&E in collaboration with program staff using M&E tools developed
• Oversee and take lead the systematic and continuous data collection and analysis on the progress of activities over time and monitor results in terms of timeliness, quality and accuracy in line with the logical framework approaches(LFAs), best practice and project management
• Involve in project development and ensure a very good proposal is designed
• Support partners and/or consultants in conducting baseline surveys, mid-term review and final evaluation.
• Designing tools, checklists and schedules for collecting data at the input, output and outcome levels in association with the relevant programme staff and based on the changing needs and requirements of NRC Ethiopia
• Undertaking data collection directly or in conjunction with programme staff as required
• Provide capacity building training on Project Cycle Management, data collection and analysis
• Share learning from M&E process and document case/success stories overall programing share with the wider team
• Coordinate the operationalization of the NRC Ethiopia CFM system and develop/build upon existing Standard Operating Procedures (SOPs) for CFM within the area office

Competencies 

Competencies are important in order for the employee and the organization to deliver desired results.

Professional competencies 

These skills, knowledge, and experience are important for effective performance.

Generic professional competencies for this position: 

• BA/MA/MSc in Economics, Statistics, Business administration, and other related fields
• At least 4 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
• Have profound skill on Analytical and research.
• Excellent computer knowledge with command on MS Excel among other packages of MS Office.
• Experience on working with Data analysis software/programs
• Experience in handling sensitive feedback
• Ability to present data and convey information clearly and concisely and identify trends
• Experience in facilitating the capacity-building efforts of diverse colleagues, including local partner agencies.
• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods.
• Fluency in English (speaking, reading, writing), other languages is an asset
• Computer skills, including MS Office (Word, Excel, PowerPoint)

Context related skills, knowledge, and experience (shall be adapted to the specific position):

• Strong analytical and communications skills
• Experience and ability to train others and transfer knowledge
• Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy, and confidential)
• Strong management skills (ability to demand results and be empathetic, non-defensive but decisive, firm, and resilient)
• Familiarity with  NRC’s core competencies is an asset

Behavioral competencies 

• Working with people
• Communicate with impact and respect
• Analyzing
• Planning and delivering results
• Ability to work under pressure, independently, and with limited supervision
• Patient, flexible and creative
• Initiating action and change

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.