Vacancy Announcement

The Danish Refugee Council (DRC) is an international humanitarian organization implementing relief and development activities in more than 30 countries. DRC is a non-governmental, non-political, and non-religious organization and, in DRC, people’s right to a life with dignity is central to all that we do. DRC has been operating in Myanmar since 2009, responding to humanitarian needs of Internally Displaced Persons (IDPs) and conflict-affected populations by providing shelter, NFIs, Economic Recovery, humanitarian mine action and community assistance. The DRC programme is rooted in a strong protection outreach that includes protection monitoring, tailor-made assistance and programmatic integration through humanitarian mine action (HMA) including provision of Mine Risk Education (MRE) and Non-Technical Survey (NTS) in the most contaminated and conflict-prone areas of Myanmar.

To support and strengthen the DRC programme in Myanmar we are looking for highly motivated and capable candidates to fill the position of

Monitoring, Evaluation, Accountability and Learning Officer (1 Post)

Duty Station : Lashio Office, Northern Shan State.

Reports to : Monitoring, Evaluation, Accountability and Learning Team Leader (NSS)

Direct Reports for : No direct report

Overall purpose of the role:

Overall purpose of the MEAL Officer position is to support the MEAL team leader to establish and oversee a functional monitoring, evaluation, accountability and learning system for the projects within the location of assignment.

Main Duties and Responsibilities

• Develop and manage appropriate MEAL frameworks including Output Tracker, to measure both quantitative and qualitative progress against objectives, outputs and impact ensuring appropriate information is gathered to address all requirements for donor and internal reporting needs.
• Coordinate with Programme team to develop appropriate monitoring tools and methodologies to ensure both qualitative and quantitative information is collected, collated, and reported ensuring disaggregation of data as appropriate.
• Support the development of programme databases.
• Undertake detailed, critical analysis of data collected and present / report using a range of methodologies.
• Participate in Quarterly Project Review meetings to measure progress against objectives; identify variances and work closely with Programme Team to identify strategies to address variances.
• Manage hard and soft copy documentation of all M&E files including assessments, reports, case studies and photographs.
• Provide regular training / capacity building for programme staff and partners, in all tools and methodologies.
• Liaise and coordinate with external actors for collection of relevant statistics and data.
• Provide line management support to direct reports with regular 1:1 meeting being held ensuring adequate support and capacity building is provided.
• Always comply with DRC’s Code of Conduct and ensure adherence by all direct reports.

Beneficiary Accountability

• In coordination with MEAL Officers, and Community Feedback Mechanism (CFM) focal points, travel to project sites to manage helpdesks and awareness sessions with the communtites (where applicable).
• Actively promote the CFM in the community in coordination with programme teams.
• Ensure the communication and dissemination of complaints handling procedures, policies and tools are appropriate to beneficiaries, project staff and other stakeholders drawing on multiple communication channels.
• Regularly conduct accountability surveys and spot-checks to ensure beneficiary complaints are being addressed.

Management of feedback

• Provide accurate advice to beneficiaries about DRC programs, activities and services as communities request information through DRC hotlines or other formalized complaints and feedback modalities.
• Regularly update the Frequently Asked Questions (FAQ) in close coordination with programme teams.
• Coordinate internally with identified CFM focal points from across all projects to resolve, document actions taken and mark feedback as closed.
• Ensure timely feedback to beneficiaries (where required) regarding complaints and ensure they are appropriately managed, acknowledged and followed up as per internal workflow processes.
• Maintain an effective centralized tracking/CFM database system for all the complaints and feedback.
• ensuring confidentiality and always protecting beneficiaries’ identity.

Overseeing referrals

• For all non-DRC programmatic feedback and complaints, follow-up externally via service mapping lists and refer to relevant NGOs, UN offices and sector leads.
• Respond to pending issues, provide support as needed, and communicate progress back to beneficiaries.
• Ensure that the service mapping list is up to date.

Safeguarding of sensitive complaints

• Ensure immediate referral of protection related concerns and sensitive cases according to the DRC F-CRM workflow.
• Maintain utmost confidentiality of all complaints received and processed.

Reporting

• Compile, analyse and produce monthly reports of progress on complaints handling.
• Conduct quality assurance of CFM database and flag any errors to the area office.
• Share the monthly CFM report with MEAL team leader Accountability Coordinator in Yangon.

Experience and technical competencies:

• University (BA/BSc) degree in statistics or relevant field plus 2-year relevant experience working with a humanitarian or development organization.
• Extended period (3+ years) of relevant experience working in a similar role and environment.
• Excellent analytical and computer skills, especially Excel and databases
• Excellent interpersonal and communication skills.
• Fluency in English and Myanmar. Shan and or Palaung language is an advantage.

Languages: (indicate fluency level)

• Fluency in Burmese, English and additional local languages (Shan, Palaung, Kachin, etc) would be an asset.

Desirable:

• Understanding of operational context in Shan State; Understanding of humanitarian response principles.
• Experience working with conflict affected and vulnerable communities.

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. “

We Offer:

• Starting date of employment: As Soon As Possible.
• Contract length: Until the end of December 2023 including a probation period of 3 months. Renewables depend on both funding and performance.
• Salary: Competitive salary according to DRC Myanmar salary scale.

This position is open for Myanmar National only. DRC strongly advocates for equal opportunity and promotes a diversified and inspiring working environment. Therefore, qualified candidates of ethnic minorities and women are strongly encouraged to apply.

Application process:

Applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. Apply button.

Closing date for applications: 22nd August 2023 (COB)

For further information about the Danish Refugee Council, please consult our website drc.ngo.