National Training Officer (Business Transformation) (multiple vacancies) VN 104-107/2023
JOB DETAIL
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
IOM is undertaking a Business Transformation (BT) process, a priority driven by IOM’s Internal Governance Framework (IGF). IOM has undertaken a global review of its current support and administrative business requirements and ERP based process flows to update its systems and establish a fit-for-future set of management methods, policies, controls, processes, and systems globally.
Under the administrative supervision of the BT Data Migration, Execution and Test in MAC and the direct supervision of the BT Officer (Training, Support and Adoption) in Valencia, the successful candidate will be responsible for assisting and supporting the design, delivery and rollout of global end-user training for IOM’s new ERP system, Oracle Cloud, and related business process changes.
- Training Review and Development
- Support and assist in the development and application of appropriate training media; including on-site eLearning and remote webinar sessions.
- Participate in the development of dynamic learning materials tailored for IOM roles and users and conduct staff training assessments to help inform materials design and delivery methods. Application of proven adult education principles and theory will be required in the design of all training activities.
- Facilitate and create learning content for end-users, such as short videos.
- Training Planning and Coordination
- Support the development of BT’s training rollout plan, based on established training strategy.
- Facilitate training environment population and testing.
- Under the guidance of the BT Officer (Training, Support and Adoption), collect and maintain training delivery satisfaction forms and statistics to drive BT’s success.
- Support the planning of training initiatives and schedules in coordination with the BT Officer (Training, Support and Adoption) and Regional Change Management Officers in IOM’s Regional Offices.
- Deliver training to end users.
- Support post-go-live training and maintenance of training materials during the “hypercare” phase to ensure the materials remain aligned to any impactful solution changes.
- Perform such other duties as may be assigned.
- Master’s degree in education, Human Resources, Business Administration, Social Sciences, Instructional Design or a related from an accredited academic institution; or,
- University degree in the above fields with two (2) years of relevant professional experience; and,
- Professional certification related to training and/or ERP.
- Demonstrated experience in delivering ERP-related system and process training to a global audience , strongly preferred within the United Nations system.
- Experience developing training support materials (training communications, end user manuals, user guides, quick reference guides)
- Experience with e-learning development software (iSpring, articulate 360, Adobe Suite, and Vyond) highly desirable.
- Facilitation (remote and face-to-face) and instructional design experience.
- Experience developing training materials and digital adoption tools for the Oracle Cloud ERP solution set strongly preferred.
- Experience with Oracle Learning and/or Oracle Guided Learning is highly desirable.
- Functional experience/ first-hand knowledge in recruitment, procurement, accounts payable/ receivable, payroll.
- Good knowledge of online training and e-learning content development.
- Strong writing and training materials development skills.
- Ability to communicate and build effective working relationships across a diverse group of stakeholders and departments.
- Excellent communication and presentation skills and an ability to communicate technical information in an informative, engaging and entertaining format.
- Proficient in Microsoft Office suite (MS Word, PowerPoint, Excel, Visio, and Outlook.
- Demonstrable ability to develop system and process training content in coordination with SMEs.
For this position, fluency in English is required. Knowledge of a second official UN language is desirable.
- Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
- Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
- Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
- Challenges prejudice, biases and intolerance in the workplace.
- Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
- Delivers on commitments; manages the organization’s resources reliably and sustainably.
- Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
- Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.
- Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.
- Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
- Seeks to raise professional standards in self and others through daily work and activities.
- Adapts quickly to change and is decisive and versatile in face of uncertainty.
- Shows self-control and persistence when faced with difficult problems, and remains calm in stressful situations.
- Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
- Demonstrates individual responsibility for defining and delivering on the Organization’s priorities.
- Delegates authority to match responsibilities, and holds staff accountable for agreed-upon commitments.
- Consistently assumes responsibility for Divisional or Departmental actions by explaining successes, failures, and proposing remedial actions.
- Invests significant time in creating a culture of accountability and responsibility by using experience and advice to guide others.
- Clearly and simply communicates the IOM mandate and seeks opportunities to represent the organization externally to promote its mandate.
- Communicates confidently, commands attention and respect when speaking, and projects credibility.
- Influences others and negotiates effectively through a persuasive, flexible approach.
- Keeps staff informed of decisions and directives of senior management and communicates them in a manner that ensures understanding and acceptance.
- Promotes the development and use of organization-wide knowledge sharing systems that capture all relevant information from sources inside and outside of the Organization.
- Leads in defining and prioritizing the Organization’s knowledge needs.
- Establishes and fosters a culture that encourages change, innovation and continuous learning.
- Encourages and supports others to be innovative and actively generates new perspectives on own and team’s work.
- Advocates for collaboration across the Organization and creates collaborative systems and integrated processes to achieve Organizational goals.
- Builds consensus for task purpose and direction with colleagues at all levels.
- Monitors and evaluates the effectiveness of partnerships and takes action to enhance their effectiveness.
- Identifies and breaks down barriers to cooperation within teams, and between teams, units, sections, divisions, and organizations.
- Challenges self and team to deliver high quality results, in line with Organizational goals.
- Leads and facilitates work planning, alerting those involved of potential obstacles and helping to identify suitable alternative options as needed.
- Persuades management to undertake new projects and services that benefit internal and external clients; uses performance standards to monitor projects.
- Tailors organizational targets to meet changing demands in the external environment.
Interested applicants may send their applications to hrmanila@iom.int no later than 19 June 2023. VN Number and Position Title (VN 104-107/2023 – National Training Officer (Business Transformation)) should be specified in the SUBJECT field.
Applications must consist of a cover letter, a duly-accomplished IOM Personal History Form, and a résumé highlighting education and experience relative to the above qualifications.
IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, age, disability status, ancestry, sex, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.
Only shortlisted candidates will be contacted.
Kindly note that this position is subject to funding availability.
