• Function title: Operational Planning Support
• Reference: NOC-MA-2023-FGII/677
• Location: Maastricht (The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties). – Information about living in Maastricht
• Nature of the competition: Internal and external competition
• Applicable regulations: Conditions of Employment of Contract Staff at EUROCONTROL assigned at the Maastricht Centre
• Function group: Function group II
• Job level: 4-7 – Check salary simulations for the basic grade
• Generic post: Clerical Assistant
• Number of posts: 1
• Duration of engagement: 3 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security provisions
• Directorate/Service: MAAS/ATM – Air Traffic Management
• Working arrangement: Hybrid work (remote and onsite)
• Competition publication date: 28/09/2023
• Competition closing date: 26/10/2023(23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Directorate Maastricht Upper Area Control Centre, The “Current Operations” service is responsible for the day-to-day operations of the centre, that is to provide safe and efficient air traffic services to civil and military airspace users on behalf of 4 states(the Federal Republic of Germany, the Kingdom of Belgium, the Grand Duchy of Luxembourg and the Kingdom of the Netherlands).

Your role

Your role will be to:

• Provide support in developing and maintaining employee rosters and schedules in line with operational requirements.
• Assign appropriate personnel to shifts based on their endorsements, availability, and preferences while ensuring adequate coverage at all times. Manage shift swaps and replacements when necessary, while adhering to company policies and regulations.
• Track and process employee leave requests, sick days, part-time, parental leave, special leave, and any other time-off requests.
• Effectively communicate roster changes, updates, and shift assignments to all relevant staff members. Maintain clear and open channels of communication to handle inquiries and address scheduling concerns.
• Utilize rostering software or tools to generate reports and analyse workforce data. Identify trends, patterns, and areas for improvement in rostering efficiency and employee utilization.
• Provide guidance and support to managers, supervisors, and employees on rostering procedures, software usage, and policies related to scheduling.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Post-secondary education attested by a diploma in an associated field (i.e. Office Administration, etc.). A Bachelor’s degree would be an asset.
• In addition to the above, minimum 4 year(s) of relevant working experience.
• Experience in resource management, i.e. planning, rostering.
• Experience or knowledge of planning tools (e.g., roster and duty planning tools).
• Communication: You are able to foster two-way communication.
• Teamwork: You display a collaborative approach.
• Problem-solving: You know how to respond to (routine) problems as they arise by applying job knowledge.
• Planning and organising: You display an organised and methodical approach.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 3 Year(s) pursuant to the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. The contract may be renewed. Before being established in the post, he/she will be requested to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
• The successful candidate shall be engaged in principle at the basic grade of the advertised grades.
• In case of reserve list: Suitable candidates, however not selected to fill the post, will be placed on a reserve list for similar functions. The period of validity of reserve list is 1 year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.