Description

IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises. For more information, visit www.ifc.org.

IFC has embarked on an ambitious new strategy to stimulate more investment activity by Creating Markets, including in Low Income Countries (LICs) and Fragile and Conflict Situations (FCS). This new strategy requires a shift in our approach to proactively create, deepen and expand markets and projects rather than waiting for clients to propose projects for IFC to finance. This strategy also relies on upstream work with Governments and World Bank colleagues to enable private sector solutions and financing. We call this approach the “Cascade.” Working with clients, we will first seek private sector solutions to address development challenges, where such solutions are advisable and can be effective, and reserve public financing for projects only when other options are suboptimal.

IFC’s 2030 ambitions as outlined in the capital increase commitments, and implementation of the IFC 3.0 strategy require that IFC Operations have the necessary tools, processes, and systems to ensure the highest quality of delivery to IFC clients and to maximize internal efficiencies. To achieve this goal, in CPM Core Operational Systems vertical is focused on continuous business process improvement, operational systems, risk management, and change management. One of their current flag ship programs is Core Operations Systems Replacement (COSR) project has been established as the project to replace existing IFC’s legacy operations systems (iDesk/iPortal) with a new and modern system which will be one stop workspace for IFC operations.

Duties & Accountabilities:

Specific duties and accountabilities include, but are not limited to:

•  Provide business analysis support related to IFC Operational system, including working with colleagues in Operations and Supporting Departments.
•  Conduct business process analysis meetings with business users and document in detail system processes in diagrammatic and textual format.
•  Assess overall project requirements, business needs, pain points and areas of process improvement.
•  Support initiatives to enhance IT systems improving processing efficiency and capturing of investment new business and portfolio.
•  Collaborate with cross-functional teams to gather information about systems, processes, and workflows to maintain accurate and up-to-date documentation.
•  Create and update user manuals, FAQs, and other relevant documentation for various systems within the organization.
•  Coordinate with relevant stakeholders to gather feedback on documentation and implement necessary revisions.
•  Assist in user acceptance testing, and staff training in assigned systems.
•  Act as a liaison between the business units, and technology teams.
•  Participate substantively in testing the functionality of systems being developed to determine whether requirements captured and approved are being met.
•  Relay requirements to IT department in an effective and efficient manner. 

Selection Criteria

•  Bachelor’s degree in a relevant discipline (business, economics, international development, or political science), with a minimum of 3 years of relevant experience.
•  Keen interest in development finance and multicultural environments.
•  Experience in conducting business process analysis, mapping processes, activities, workflows. Ability to synthesize and document large volume of data.
•  Experience in documenting business requirements, use cases, functional and non-functional requirements, traceability matrix, etc.
•  Excellent writing skills for functional and technical documents.
•  Attention to detail and proven ability to methodically and efficiently synthesize business requirements and fit gap analysis to trigger system changes.
•  Strong communication (spoken and written) skills, including the ability to advise and train users in the use of complex systems/applications and effectively prepare specifications and other written reports/documentation in a clear, concise style.
•  Strong analytical and problem-solving skills; sound business judgment to identify issues and present creative and practical solutions.
•  Productive and comfortable at multi-tasking, with the capacity to work under pressure, capable of taking initiative and working independently under limited supervision.
•  Ability to structure and prioritize requirements to allow iterative implementation.
•  Familiarity with IFC/World Bank operations, procedures, and culture will be advantageous.
•  Excellent teamwork and interpersonal skills in operating collaboratively across. organizational boundaries. Coordinate and develop partnerships with colleagues and clients.
•  Highest personal integrity and ethical standards, with demonstrated ability to handle confidential matters in a discreet and respectful manner.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.