Operations Assistant
Prague, Czech Republic
JOB DETAIL
Applications are welcome from internal candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
- Provide voluntary return and reintegration counseling to beneficiaries.
- Carry out registration of beneficiaries and services provided, including conseling sessions, travel arrangements and reintegration process.
- Process air/ground travel booking and ticketing and other tasks in AMADEUS, ATOMS, MiMOSA and other systems as needed.
- Assist beneficiaries in relevant administrative processes including obtaining necessary travel documents, exit visas, etc..
- Facilitate the provision of essential pre-departure services to beneficiaries, including accommodation, nutrition, healthcare, and other support as needed.
- Provide pre-departure assistance to beneficiaries at Prague airport.
- Assist to arrange IOM assistance in liason with missions in transit and destination countries.
- Assist the Operations Associate and the Head of Office in coordination with relevant authorities, embassies and other stakeholders.
- Assist to identify possible limitations in project implementation and inform the project coordinator of all relevant activities.
- Collect, review and archive all necessary documentation for continuous project evaluation.
- Participate in preparation of monitoring reports as appropriate.
- Assist returnees with elaboration of reintegration plans and participate on coordination with receving IOM missions.
- Participate in monitoring and evaluation activities.
- Perform other duties as may be assigned.
Education
- University degree from an accredited educational institution in human or social science or business administration with two years of relevant working experience; or
- High school degree/certificate with at least four years of relevant working experience
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Operational experience in refugee and migration related issues is highly desirable;
- Good level of computer literacy especially knowledge of MS Office Package is required;
- Working experience (operational or administrative) at the airport or for a transportation company or travel agency is an advantage.
- Experience with direct assistance to migrants is an advantage.
Skills
- Excellent interpersonal skills;
- In depth knowledge of the broad range of migration related subject areas dealt with by the Organization is an advantage.
- Knowledge of IOM internal systems such as MiMOSA, ATOMS and external GDS Amadeus is an advantage
Languages
For all applicants, fluency in English is required (oral and written).
Working proficiency in Czech, Russian and/or Ukrainian is an advantage. Any other IOM official language(French and Spanish) is an asset.
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
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