The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Overview of the CHAI Global Markets Team

The CHAI Global Markets Team (GMT) strives to build healthier marketplaces to ensure the sustainable supply of vital medical commodities. In particular, GMT is responsible for designing, negotiating, and supporting the effective implementation of market-shaping interventions that can increase access to critical health commodities in LMICs. Example market-shaping interventions range from traditional policy-led and grant-financed initiatives such as pooled procurement, coordinated ordering, and strategic demand forecasting to more innovative mechanisms such as volume guarantees (VGs), advance market commitments (AMCs), and working capital facilities. Example market shaping efforts that CHAI has been involved with include the following:

• CHAI and The Hepatitis Fund announce pricing breakthrough to reduce cost of viral hepatitis treatment by over 90 percent
• New agreement secures historic US$1 price for HIV self-test
• Global partnership to make available 120M affordable, quality COVID-19 rapid tests for low- and middle-income countries
• Price reduction agreement for contraceptive implants increased distribution by >50% and will save more than US$300M

The GMT collaborates with internal and external stakeholders on both the supply- and demand-sides of the market to assess the potential public-health impact of proposed market-shaping interventions. The GMT also plays a leading role within CHAI in terms of managing relationships with branded and generic pharmaceutical and diagnostics companies.

Position Overview

For this Operations Associate position, we are seeking a diplomatic, entrepreneurial individual with outstanding analytical capabilities, problem-solving skills, and communication abilities. The Operations Associate must also be able to function independently, balance multiple priorities simultaneously, and work effectively across a range of stakeholders and a geographically disbursed team across multiple time zones.

The GMT team emphasizes professional development and growth for its staff and strives to foster a dynamic and meritocratic team environment. GMT will proactively work with the new Operations Associate to ensure they feel both continually supported and challenged at work.

The position is to be based remotely in the United States, ideally on the East Coast. The expected amount of international travel for this position 1-2 times per year.

• Lead meeting planning and coordination, support recruitment and onboarding of new staff members, update program communication materials, maintain knowledge management platforms
• Ensure knowledge flow for team, including the sharing of information and knowledge across CHAI teams
• Organize and manage Leadership Team meetings, agenda, notes, follow-ups
• Support development and management of subrecipient contracts and processing of invoices
• Write, edit, and format reports and presentations
• Plan and attend team meetings, including assisting in the arrangements of hotels, tracking related expenses, and agendas for team meetings
• Develop and maintain administrative resources to facilitate efficient operations across the program (team newsletter, website, etc.)
• Manage and organize program documents, data, and files; ensure sustained institutional memory/repository
• Provide thought partnership with team leadership to improve operational efficiency and a positive team culture
• Support data cleaning and management or organization of data and files
• Support administrative tasks for grant compliance as necessary, such as time sheets and finance support
• Execute other responsibilities as needed by the team

• Bachelor’s degree with at least 3 years work experience in an operations capacity or experience working in a related field
• A strong desire to create positive change on a big scale and views operations work as directly linked to, and supportive of, the organization’s impact and vision
• Ability to handle multiple tasks simultaneously and set priorities
• Detail-oriented with strong organization skills
• Strong interpersonal skills with the ability to promote consensus and resolve issues in a proactive manner, while ensuring effective work practices and ethics
• Entrepreneurial mindset, including ability to work independently in a remote environment, self-motivate, and propose and implement new initiatives
• Strong work ethic, supported by commitment and follow-through
• Excellent communication and presentation skills with the ability to write in a clear and concise manner
• Demonstrates empathy, sensitivity, and a genuine desire to build close and productive working relationships with people from different cultures and geographies
• High level of proficiency in Microsoft Office, particularly Outlook, Excel, PowerPoint, and Word

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