Description

Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identify, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

FUNCTION

The Operations Manager is a key contributor in building Heifer USA into a high performing, development organization in collaboration with Heifer International. Heifer USA believes small-scale farmers can achieve sustainable rural livelihoods. We provide training and support in regenerative agriculture, connect farmers to processing and profitable and reliable markets. The Operations Manager will provide direct support to Heifer USA Deputy Director and lead coordination across Heifer International integrating with all functions: operations, finance, legal, human resources, information technology, risk management, communications, public relations, and business analysis. As well as ensuring support for and advancement of the mission of Heifer International, the position will represent the needs/realities of the Heifer USA team in the development of relevant institutional policies and procedures. This position will be accountable for contributing to the shaping of a culture where knowledge exchange and learning from results informs practice at organizational strategy levels. The Operations Manager will oversee and manage the day-to-day operations of Heifer USA. They will work closely with the Heifer USA leadership to ensure that the organization runs smoothly and efficiently.

This role will require traveling to Heifer’s ranch located in Perryville, AR approximately 2-3 times a year for staff retreats. Candidates who live in Arkansas have the possibility of traveling more often to Heifer Ranch at the discretion of Deputy Director – Heifer USA.

ESSENTIAL CHARACTER TRAITS:

Commitment to performance; Excellence in all we do; Always brings solutions; Action-oriented; Passion for mission; level-headed, Self-starter and proactive tendencies; Tenacity; Creativity; A “whatever-it-takes-to-get-the-job-done” mentality; Thrives in a culturally diverse environment; Strong commitment to excellent customer service; Detailed; Systematic; Organized; Collaborative; Trustworthy; Excellent communicator; Flexible

RESPONSIBILITIES & DELIVERABLES

A. Operational Management (40%)

• Be the first point of contact to Heifer functions for Heifer USA: coordinate and trouble-shoot Heifer USA needs, questions and issues; and provide accurate information and representation of Heifer USA to Heifer International stakeholders.
• Ensure support for the execution of annual management plans for Heifer USA with clear framework and practices to enable high performance, timely and accurate business information and analysis for decision making, and an agile and accountable environment.
• Work with Heifer USA team and Heifer‘s Legal Services team to develop and maintain legal contracts with partners and consultants.
• Ensure clear timely and accurate information and communication to all Heifer’s internal stakeholders and for external audiences on the program and operations of Heifer USA.
• Support fundraising efforts, including reporting information requirements for donor accountability and stewardship.
• Review diverse, innovative business plans, budgets, and financial estimates with Heifer USA partners.

B. Accountable for daily financial operations, and risk management (20%)

• Ensure support in efficient disbursement of funds to partners and associated reporting processes according to the terms of the agreements.
• Supervise staff accountants based at Heifer Ranch.
• Oversee daily coordination and transaction entries.
• Support HQ annual audit procedures.
• Lead Heifer USA budget development, budget control and budget forecasts.
• Ensure timely donor financial reports.
• Ensure risk management policies and procedures are followed.

C. Program systems (20%)

• Coordinate and/or ensure distribution of reports, project updates, and internal award documents including project reports to donors, working with Heifer USA.
• Inform Heifer USA directors and team of accountability issues with projects.
• Create and/or edit documents, presentations, reports, emails, proposals and other items as necessary.
• Represent Heifer USA’ s needs to the creative team at HQ.
• Ensure requested collateral is developed as needed to support Heifer USA’s work.
• Work with Heifer’s IT team to ensure quality systems and infrastructure.

D. Lead HR recruitment and staff development activities (15%)

• Support the recruitment of all open Heifer USA positions by crafting job descriptions, working with Heifer International HR on job postings, reviewing resumes, coordinating interviews and on-boarding.
• Assist Heifer USA leadership to set appropriate performance objectives for Heifer USA staff and manage documenting progress on objectives.
• Assist Heifer USA leadership in addressing HR issues and performance coaching of staff.
• Lead efforts related to team, individual and group professional development.

E. May perform other job-related duties as assigned (5%)

Minimum Requirements:

1. Bachelor’s degree in business, nonprofit management, marketing, or sustainable development plus seven (7) years of related experience.
2. Operational experience in a nonprofit, B-corp, cooperative or related organization.
3. Minimum of three (3) years in a supervisory or leadership capacity.

Preferred Requirements:

1. Master’s degree in a related field.
2. Additional education or experience in human resource management or organizational development preferred.
3. Direct experience in budget development and monitoring.

Most Critical Proficiencies:

1. Strong personal and professional commitment to social justice and service leadership.
2. Collaborative, team-builder with strong systems thinking, organization and management skills.
3. Flexibility and ability to balance creativity and innovation, with policy and procedural compliance to advance enterprise and organizational objectives.
4. Experience with financial and business management.
5. Knowledge and experience in good communication practices for getting work done and to support external communications and public relations.
6. Knowledge of, and skilled in implementation of effective planning and management systems for tracking measurable change in results.
7. Knowledge of the non-profit sector with awareness of the context in which non-profit organizations operate.
8. Proficiency in Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word) and google drive.
9. Strong analytical and practical problem-solving skills.

Essential Job Functions and Physical Demands:

1. Exceptional interpersonal skills required, with the ability to work cooperatively, tactfully and diplomatically with a culturally diverse group of people.
2. Ability to communicate clearly to a variety of colleagues and constituents at all levels, in both oral and written communication via phone, email or in person.
3. Working with a diverse staff, including multiple cultures and beliefs, and sensitivity to gender equity, with the ability to relate to individuals and groups diplomatically and tactfully.
4. Willingness and ability to work occasional weekends, after hours and holidays as required.
5. Ability to lift and carry equipment of up to 30 pounds (14 kilograms) floor to waist.
6. Ability to work under pressure, perform multiple tasks and manage consistently competing priorities.
7. Proven ability to work successfully with high level of autonomy, making decisions and managing trade-offs that maintain a high degree of focus on results.
8. Must be comfortable in a rapidly changing environment. Must be energetic and flexible and able to improvise to handle a variety of situations with a positive attitude.
9. Producing and presenting critical, analytical reports in a well-designed and attractive format with superior attention to detail.
10. Highly motivated with a willingness to work closely in a team as well as independently for extended periods of time.
11. Ability to work with sensitive information and to maintain confidentiality.
12. May require constant sitting; working at a computer and focusing for extended periods of time and performing office environment activities while on the road and/or in remote conditions.
13. Willingness to travel as needed.

Salary Information:

Starting salary for this position is $70,973 – $88,000 USD annually. Placement within the range will be based on the competency level of the candidate:
• Minimum: Entry level, meets minimum qualifications. Needs guidance and training to perform key responsibilities of the job
• Midpoint: Experienced and fully competent. Can independently perform all responsibilities of the job
• Maximum: Highly experienced and can perform at a higher level than expected

**Disclaimer: Salary ranges are based on country location and local country salary scales.

WHAT WE OFFER:

Heifer International offers a variety of benefits for U.S.-based employees working 30 or more hours per week.

• Health and wellness benefits including Flexible Spending Account and/or Health Saving Account
• Employee assistance program
• 403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match + 3% employer discretionary contribution regardless of employee contribution)
• 22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year
• Employer-paid life insurance and accidental death & dismemberment (AD&D)
• Professional development and annual merit increase opportunities
• Optional critical illness insurance, legal assistance plan and pet protection