Operations Specialist I, Volunteer Recruiter for Farmer to Farmer
JOB DETAIL
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
About Farmer-to-Farmer
The Farmer-to-Farmer (F2F) program promotes sustainable economic growth, food security and agricultural development worldwide. Volunteer technical assistance from US farmers, agribusinesses, cooperatives, and universities helps low-and middle-income countries improve productivity, access new markets, build local capacity, combat climate change and conserve environmental and natural resources. The F2F Program is funded by the US Agency for International Development through the US Farm Bill.
Job Summary
The F2F Operations Specialist provides specialized support and assistance to achieve all aspects of Farmer-to-Farmer (F2F) volunteer recruitment and placement to multiple F2F country programs. (S)he identifies and seeks solutions to routine operational problems, using standard sources of information.
Roles and Key Responsibilities:
Recruit highly qualified volunteers for short-term assignments in CRS F2F’s core implementation countries. Liaise with F2F staff in country program offices to ensure successful preparation for and implementation of volunteer assignments. Provide support to CP staff as needed.
Respond to and resolve escalated issues in daily recruitment and logistics activities. Conduct day-to-day problem solving as needed.
Collaborate with country teams and lead weekly meetings to monitor volunteer management and track progress toward targets.
Perform compliance checks of administrative processes and data management of F2F associate awards.
Provide training, as needed, to new team members on administrative processes to ensure smooth volunteer management.
Under the leadership of the Operations Manager, support the proper use and maintenance of the CRS F2F Salesforce database.
Provide support to the F2F team’s social media outreach (Facebook), CRS F2F website, and CRS F2F photo database.
Identify outreach opportunities and represent CRS F2F at career fairs, conferences, and networking events to attract and retain talented professionals, enhancing F2F’s brand visibility and expanding volunteer recruitment efforts.
Organize and facilitate CRS F2F Townhall meetings every two months.
Evaluate, identify, and recommend modifications to procedures, contributing to ongoing F2F operational efficiency. Implement and maintain internal tracking systems to monitor functions related to volunteer management.
Oversee volunteer engagement initiatives, including the creation and distribution of a bi-weekly email.
Apply diplomacy and negotiation skills, working effectively as an individual contributor or team member to achieve common goals.
Basic Qualifications
Bachelor’s degree or equivalent experience
Minimum of two to three years of progressively responsible work experience.
Proficiency in a variety of computer software applications.
Strong time management skills, ability to multitask.
Strong communication skills, able to edit and proofread documents.
Travel – Must be willing and able to travel up to 10 % of the time.
Knowledge, Skills and Abilities
Good strategic, analytical, systems thinking, and problem-solving skills and ability to make sound judgment and decisions.
Ability to work collaboratively.
Ethical conduct in accordance with recognized professional and organizational codes of ethics.
Proactive, resourceful, solutions-oriented and results-oriented.
Excellent customer service and communication skills with high degree of sensitivity and diplomacy, especially across cultures.
Agency-wide Competencies:
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Integrity
Continuous Improvement & Innovation
Builds Relationships
Develops Talent
Strategic Mindset
Accountability & Stewardship
Supervisory Responsibilities: None
Key Working Relationships:
Internal: F2F project team and HQ departments
External: F2F implementing organizations, volunteers and potential volunteers
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer
