Operations Systems Associate
JOB DETAIL
Description
Vacancy Announcement
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| Job title: | Operations Systems Associate |
| Work Location: | Kono District, Sierra Leone |
| Department: | Operations |
| Reports to: | Chief Operations Officer |
| Line Management | No |
| Requisition #: | |
| Application Status | External Advert |
| Organisation Profile | |
| Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.
PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world. Our Work In Sierra Leone: Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.
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| Position Overview | |
| The Operations Systems Associate plays a key role in ensuring the PIH operations team can provide timely, efficient, and high-quality support for the delivery of care in Sierra Leone. The Specialist will be responsible for supporting and training the Sierra Leone-based users of PIH’s software systems used for operations management, including PIH’s Logistics Management Information System, OpenBoxes. Partners In Health uses OpenBoxes to track the movement of supplies throughout its global network. The specialist will provide training and user support for all PIH Sierra Leone users of OpenBoxes, including developing training materials, collecting and documenting user feedback, testing new features and providing feedback to the global Open Boxes support team, and supporting implementations of the software or new modules at facilities in Sierra Leone. They will work with the global support team and users in Sierra Leone to identify and implement areas for improvement.
In addition to supporting the use of Open Boxes, the Associate will support PIH-SL operations team members with optimizing the use of other electronic systems such as Microsoft Office 365 and CMMS work order software system. The Specialist will also partner with PIH’s Monitoring and Evaluation (M&E) team to implement data quality measures and data analysis using operations data to inform decision making. |
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| Essential Duties and Responsibilities: | |
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Open Boxes Administration and Support (30%): Act as the PIH-SL team’s primary administrator of OpenBoxes, including but not limited to the activities listed below:
Open Boxes Training and Documentation (40%):
Software testing and implementation (10%)
General Operations Systems Support (20%)
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| Prevention of Sexual Exploitation, Abuse and Harassment | |
| At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partners In Health’s PSEAH policy. Partner In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. | |
| Education and Work Experience Requirements | |
Qualifications:
Experience with IT, tech support, software development, or software implementation |
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| Social Justice | |
| We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.
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| Method of application | |
| Interested candidates are required to apply through our website: www.pih.org/employment. In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees not later than Monday 6th May 2024 @ 12:00pm GMT (Midnight) on | |
