Description

Position Title: Operations Systems Specialist

Reports to: Operations Director

Location: Maseru, Lesotho

General Responsibilities:

The Operations Systems Specialist plays a key role in ensuring the PIH Lesotho operations team can provide timely, efficient, and high quality support for the delivery of care in Lesotho The Specialist will be responsible for supporting and training the Lesotho-based users of PIH’s software systems used for operations management, including PIH L’s Logistics Management Information System, OpenBoxes. Partners In Health uses OpenBoxes to track the movement of supplies throughout its global network. The specialist will provide training and user support for all PIHL users of OpenBoxes, including developing training materials, collecting and documenting user feedback, testing new features and providing feedback to the global OpenBoxes support team, and supporting implementations of the software or new modules at facilities in Lesotho. They will work with the global support team and users in Lesotho to identify and implement areas for improvement.

In addition to supporting the use of OpenBoxes, the Specialist will support PIH Lesotho operations team members with optimizing the use of other electronic systems such as Microsoft Office 365 and CMMS work order software system. The Specialist will also partner with PIH Lesotho’s Monitoring and Evaluation (M&E) team to implement data quality measures and data analysis using operations data to inform decision making.

Specific Responsibilities:

OpenBoxes Administration and Support (30%): Act as the PIH-L team’s primary administrator of OpenBoxes, including but not limited to the activities listed below:

• Monitor the OpenBoxes helpdesk and respond promptly to all bug reports or requests for assistance
• Configure the software as requested, including creating new users, locations, and products
• Regularly solicit feedback from users across all PIh-supported facilities in Lesotho, and send feedback to the OpenBoxes global support team
• Analyze OpenBoxes data to proactively identify and lead opportunities for improvement through user training and data management/cleaning

OpenBoxes Training and Documentation (40%):

• Develop an onboarding plan for new users of OpenBoxes
• Manage the training of new users within OpenBoxes, and conduct regular refresher trainings for all users
• Support the development of training documentation for OpenBoxes globally by documenting features in the OpenBoxes wiki and developing short training videos
• Conduct training for all users when new features are released

Software testing and implementation (10%)

• Assist with configuration and testing of new features
• Prepare data imports for implementation of OpenBoxes at new facilities
• Create implementation work plans and travel to implement OpenBoxes or new features at PIHsupported sites in Lesotho

General Operations Systems Support (20%)

• Provide user support for digital tools used by operations team members, including Microsoft Teams and PowerBI
• Support the implementations of new software systems within the operations team as needed. This could include systems related to biomedical and facilities maintenance and medication dispensing
• Ensure electronic systems are well-integrated into daily operations processes
• Ensure PIH-Lesotho stakeholders outside of the operations team understand how operations systems align with and support their work
• Promote the use of operations data for decision making by working with PIH Lesotho leadership and M&E colleagues to conduct and use data analyses

Qualifications:

• Required:
  • Combined 6-8 years’ experience and education (post-secondary degree counts towards education) in supply chain, operations, informatics, or similar field, including at least 1-2 years of experience providing trainings and user support for software
  • Experience with Enterprise Resource Planning (ERP) systems or Logistics Management Information Systems (LMIS) or proven ability to learn new software quickly
  • Advanced Excel skills
  • Strong analytical skills and demonstrated success solving problems creatively
  • Exemplary interpersonal and communication skills; ability to collaborate effectively with culturally diverse staff across departments and countries
  • High attention to detail and ability to respond to changing priorities
  • Ability and willingness to travel to PIH rural supported sites and districts as needed to remote areas with limited infrastructure development
  • Interest in social justice and health equity
• Preferred:
  • Experience managing and analyzing large data sets
  • Experience with IT, tech support, software development, or software implementation

Organizational Profile:

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems. As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, and the United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Commitment to Prevention of Sexual Exploitation, Abuse and Sexual Harassment:

At Partners in Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partners in Health’s PSEAH policy. Partners in Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.