• Function title: Pension Assistant
• Reference: NOC-HR-2024-FGIII/745
• Location: Brussels
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Brussels
• Nature of the competition: Internal and external competition
• Applicable regulations: Conditions of Employment of Contract Staff at EUROCONTROL
• Function group: Function group III
• Job level: 8-10 – Check salary simulations for the basic grade
• Generic post: Assistant
• Number of posts: 1
• Duration of engagement: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: HRS/SAS – The Staff Administration and Support Unit
• Working arrangement: Hybrid work (A blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
• Competition publication date: 15/02/2024
• Competition closing date: 14/03/2024 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Division Human Resources and Services, the Staff Administration and Support service manages staff entitlements and administration, and administers the payroll and pensions.

Your role

Your role will be to:

• Serve as desk officer for countries with the highest number of residents of EUROCONTROL former staff (i.e. Belgium, France, The Netherlands, Germany, United Kingdom, etc.), ensuring effective communication and prompt resolution of enquiries regarding the EUROCONTROL retirement scheme (i.e. individual rights, pay and tax compensation, death and survivor’s pension).
• Provide assistance and guidance on pension-related tax implications with regard to the EUROCONTROL pension and tax scheme.
• Liaise with national tax authorities, pension offices, and relevant institutions in the designated countries to address inquiries and resolve issues.
• Stay updated on social security and pension regulations and tax laws in countries like Belgium, Luxembourg, United Kingdom, France, etc.
• Generate financial reporting and contribute to data analytics.
• Handle the accurate attribution of household, educational and family allowances, as well as sickness cover for our pensioners.
• Process personal and sensitive data with high level of confidentiality and ensure relevant databases with individual entitlements are maintained up to date, including through annual or ad hoc surveys.
• Participate to improvement initiatives such as projects on automation, review of processes/tools, review of legal framework, etc and propose pro-actively changes to further enhance the service.
• Carry out any other task in line with the main purpose of the job.

In addition, the future staff member may also support to other activities of the service such as:

• Administer the monthly and annual calculations and reporting of tax figures.
• Administer the off boarding process for active staff, including management of the termination of employee benefits, unemployment benefits, health insurance, allowances, etc., and provide departing employees with relevant information.
• Manage the inward transfer of pension rights of new staff members and manage the transfer of the actuarial pension rights for departing employees.

Required qualifications, experience & competencies

• Post-secondary and professional experience of three years Or University degree of at least three years and professional experience of one year Or university degree of four years.
  A degree in HR, Social Sciences, Finance or Law would be an asset.
• Minimum 4 years of relevant working experience.
• Experience in HR administration, preferably in the field of compensation and benefits areas within an international organisation or a national administration.
• Knowledge of social security regulations (ideally for Benelux, Germany or France) and associated legal aspects, either from experience with national social security administrations or in intergovernmental organizations.
• Experience with PeopleSoft, SharePoint, SAP Business Objects, Power BI will be considered an asset.
• Ability and interest in working with numbers. Proficiency in Excel would be of an asset.
• Ability and interest in working with internal rules and regulations related to the HR working conditions.
• Customer focus: You adapt services to respond to customer needs.
• Analytical thinking: You know how to break down information into logical components.
• Team Work: You foster teamwork.
• Influencing : You know how persuade others through the skilful use of available information.
• Results focus: You strive to meet work expectations.
• Diplomacy and sense of confidentiality.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users at level C1/C2 in one of the 2 languages (English or French) and independent users at level B1/B2 of the other. Knowledge of other European languages, in particular Dutch or German would be an advantage.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 5 Year(s) and it may be renewed up to a maximum of 9 years or converted into an undetermined contract pursuant to the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. Before being established in the post, he/she will be requested to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
• The successful candidate shall be engaged in principle at the basic grade of the advertised grades.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.