NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Transformation.  Based in Brussels, Belgium the Principal Account Manager plays a key role with engaging, developing and managing large and complex Customers within the NATO Community.

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because due of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff

The role:

The Principal Account Manager will provide business and people leadership to a diverse and distributed team of Account Management professionals.   As a Customer advocate for The NCI Agency, the Principal Account Manager will foster strategic level relationships both within industry, internally within The NCI Agency and wider NATO communities. The new Principal Account Manager will build and sustain Customer business intake opportunities and monitor the successful delivery of services to its diverse and complex customers of NATO Nations and its Partners.   The post will focus on three key areas:

• Strategic Requirement Management: address requests from sponsors, ensuring proper internal assignment and timely response with regard to business intake through to project closure the PAM will manage the relationships and engage with key stakeholders at all levels
• Relationship Management:  take proactive initiative in nurturing sponsor relationships and promote the NCI Agency’s capabilities across the variety of technology domains NATO operates
• Reporting and Review:  providing reporting material on the status of the portfolio, including for the development of the Demand Forecast, Price Proposals, monthly reports, quarterly Project Reviews and annual report.

For a full list of duties, you can review the full job description here via the NCI Agency career site.

About you: 

You easily establish good relationship and are able to relate to people at all levels.  You produce new ideas, approaches and insights to deliver innovate solutions to problems.  Able to adapt to changing circumstances you can manage ambiguity, accept new ideas and change initiatives, further to this you have:

• Demonstrable knowledge and experience of Service Management principles and execution in a similar organization or environment
• Knowledge and experience in project management and in-service support planning and operations in a business or military organization that is relevant in the NATO context
• Knowledge and experience involving the development or acquisition, implementation and sustainment of major complex enterprise systems and/or programmes
• Experience in the management, preparation and promotion of service proposals, principally SLAs;
• Proven knowledge and understanding of Customer Relationship Management
• Proven ability to effectively communicate orally and in writing with excellent briefing and presentation skills and the ability to produce clear and concise reports
• Demonstrable leadership and management qualification and relevant experience for both small and large teams
• Proven experience in the use of computer-based support tools with an emphasis on Microsoft Office and planning tools
• Ideally able to demonstrable NATO experience or equivalent national experience dealing with NATO agencies that includes knowledge of NATO responsibilities and organization, including ACO and ACT. In addition knowledge of NATO procedures for planning, acquisition, programming and implementation of common-funded projects as well as Operations and Maintenance of these capabilities
• Ideally extensive and recent operational experience (at least 5 years) in the use of fielded CIS systems
• Demonstrated Project Management experience, attained in a military, defence, or industry organization
• Ideally an ITIL certification

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history
• Initial three year contract with competitive monthly tax-free salary of 8,887 EUR and household & children’s allowances
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Excellent private health insurance scheme
• Generous annual leave of 30 days plus official holidays
• Retirement Pension Plan

To learn more about NCI Agency, our mission and goals take a few moments to visit our website.

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